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- Tasks: Handle housing complaints and lead on data requests in a local government setting.
- Company: Join a dedicated agency focused on housing and public sector roles across the UK.
- Benefits: Enjoy a competitive pay rate, easy online registration, and reliable payroll.
- Why this job: Make a real impact in your community while gaining valuable experience in local government.
- Qualifications: Experience in a similar role within a Local Authority is essential.
- Other info: Contact us for more opportunities if this role isn't the right fit.
Job Description
- The role reports directly to the Housing Register and Rehousing Manager, responsible for
the response to complaints from households using Community Housing Services and other stakeholders (members, Councillors, etc..).
- To lead on Freedom of Information enquiries and responses to data requests, the collation of data and statistics as required by Community Housing and other relevant parties, as appropriate using appropriate ICT data software.
This is a contract role, and you will need to have experience in a similar role in a Local Authority setting Please get in touch for more information. This is an agency post and Vitalis can offer you:-
- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to
- An easy registration process (all done online)
- Referral schemes and incentives
- Ongoing compliance managed for you
- Prompt and reliable payroll and lots more.
Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.
Housing Complaints Officer, South West London employer: Vitalis
Contact Detail:
Vitalis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Officer, South West London
✨Tip Number 1
Familiarise yourself with the specific housing policies and regulations in South West London. Understanding local government procedures will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals already working in local government or housing services. Attend relevant events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for potential interview questions by reviewing common scenarios faced by Housing Complaints Officers. Think about how you would handle complaints and data requests, as practical examples can set you apart.
✨Tip Number 4
Showcase your experience with ICT data software during your discussions. Being able to articulate your technical skills and how they apply to managing complaints and data requests will be crucial in this role.
We think you need these skills to ace Housing Complaints Officer, South West London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Complaints Officer position. Tailor your application to highlight relevant experience in handling complaints and working within a Local Authority setting.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved managing complaints, responding to data requests, and using ICT data software. Provide specific examples that demonstrate your skills and achievements in these areas.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are a good fit for this role. Mention your understanding of community housing services and your ability to liaise with various stakeholders, including Councillors and members of the public.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a role in local government.
How to prepare for a job interview at Vitalis
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Housing Complaints Officer. Familiarise yourself with the types of complaints you might handle and the relevant legislation.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific complaints or situations. Prepare examples from your past experience that demonstrate your problem-solving skills and ability to manage difficult conversations.
✨Know Your Data Management Tools
Since the role involves using ICT data software, brush up on any relevant tools you have used in the past. Be ready to discuss how you have used data to inform decisions or improve processes.
✨Show Your Communication Skills
As a Housing Complaints Officer, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently, and be prepared to showcase your interpersonal skills during the interview.
