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- Tasks: Lead housing operations, improve estates, and support vulnerable residents in North London.
- Company: Local Authority focused on community engagement and resident services.
- Benefits: Competitive pay rate, flexible hours, and dedicated consultant support.
- Why this job: Make a real difference in residents' lives while enhancing community cohesion.
- Qualifications: Experience in housing management and service charge collection is essential.
- Other info: Opportunity for career growth with ongoing compliance support and incentives.
The predicted salary is between 26 - 39 £ per hour.
Pay rate to £32.45 per hour
Contract role, Local Government Housing
We are recruiting for an experienced Resident Services Operational Manager in North London.
Responsibilities:
- Lead frontline housing operations to improve mixed-tenure estates and support vulnerable residents
- Promote resident engagement and community cohesion
- Oversee income collection, debt recovery, and housing enforcement across all tenures
- Collaborate with police and partners to address anti-social behaviour and domestic issues
- Manage leasehold and Right to Buy services, protecting council interests
- Drive service improvements, lead projects, and respond to complex complaints
- Monitor team performance and ensure delivery of council participation strategies
Requirements:
- Relevant housing or management qualification, or equivalent experience
- IRPM/CIH qualification (or working towards one) desirable
- Full UK driving licence and access to a car for work
- Willingness to work evenings and outside standard hours
This is a contract role and you will need to have experience in a similar role – it is essential that you have experience in service charge calculation and collection and management.
Please get in touch for more information.
This is an agency post and Vitalis can offer you:
- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to
- An easy registration process (all done online)
- Referral schemes and incentives
- Ongoing compliance managed for you
- Prompt and reliable payroll and lots more.
Local Authority Housing Resident Services Operational Manager, North London in Harrow employer: Vitalis
Contact Detail:
Vitalis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Authority Housing Resident Services Operational Manager, North London in Harrow
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with professionals in local authority housing. Join relevant groups, participate in discussions, and showcase your expertise to catch the eye of potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of current housing policies and community engagement strategies. Show them you’re not just a candidate, but someone who’s genuinely passionate about improving resident services.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of roles that might be just what you’re looking for. Plus, it’s super easy to navigate and keeps everything in one place for you.
We think you need these skills to ace Local Authority Housing Resident Services Operational Manager, North London in Harrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in housing management and operational roles. We want to see how your skills align with the responsibilities listed in the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving mixed-tenure estates and supporting vulnerable residents. We love seeing genuine enthusiasm for community engagement and service improvement.
Showcase Your Qualifications: If you have any relevant qualifications like IRPM or CIH, make sure they’re front and centre in your application. If you’re working towards them, mention that too! We appreciate candidates who are committed to their professional development.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll get all the info you need about the role and our team. Plus, we’re here to help if you have any questions along the way!
How to prepare for a job interview at Vitalis
✨Know Your Stuff
Make sure you brush up on your knowledge of local authority housing operations. Understand the key responsibilities of the role, especially around income collection and community engagement. Being able to discuss specific strategies for improving mixed-tenure estates will show that you're serious about the position.
✨Showcase Your Experience
Prepare to share examples from your past roles that highlight your experience in managing housing services. Think about times you've successfully handled complex complaints or led projects that improved service delivery. Concrete examples will help you stand out.
✨Engage with the Community
Since promoting resident engagement is a big part of this role, come prepared with ideas on how to foster community cohesion. Discuss any previous initiatives you've led or been part of that encouraged resident participation and collaboration.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to anti-social behaviour or debt recovery. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to collaborate with partners like the police. This will demonstrate your readiness for the challenges of the role.
