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- Tasks: Investigate complaints and ensure compliance for Housing Ombudsman cases.
- Company: Vitalis, a leader in public sector recruitment.
- Benefits: Competitive pay at £32.92 per hour and flexible working arrangements.
- Why this job: Make a difference by resolving important community issues and enhancing public services.
- Qualifications: Experience in complaint investigation and strong analytical skills.
- Other info: Join a supportive team with opportunities for career advancement.
The predicted salary is between 27 - 38 £ per hour.
Pay rate £32.92 per hour
Contract role
Vitalis are recruiting for an experienced Complaints Review Officer to work in a team in Tower Hamlets. Complaint investigation at stage 2 compliance tasks for Housing Ombudsman Cases. Working in the office two days per week (one must be Thursdays).
Don’t forget, if this role isn’t the perfect fit, we’re confident we can find one that is. We recruit across a wide range of public sector specialisms, including:
- Independent Reviewing Officer (IRO)
- Best Interest Assessor (BIA)
- Multi-Agency Safeguarding Hub (MASH)
- Looked After Children (LAC)
- Children’s Social Work
- Adult Social Work
- Service Manager
- Head of Service
- Team Manager
- Assistant Team Manager
- A wide range of housing roles
- Careers in SEND in local authorities
Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!
Complaints Review Officer, Tower Hamlets employer: Vitalis
Contact Detail:
Vitalis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Review Officer, Tower Hamlets
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector, especially those who have experience in complaints review or housing roles. A friendly chat can lead to insider info about job openings that might not be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Housing Ombudsman process. We want you to show off your expertise and how you can handle stage 2 compliance tasks with ease. Practice common interview questions related to complaints handling!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Check out our website for more opportunities! If this Complaints Review Officer role isn’t quite right for you, we’ve got loads of other positions in public sector specialisms that could be your perfect match. Let’s find the right fit together!
We think you need these skills to ace Complaints Review Officer, Tower Hamlets
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Review Officer role. Highlight your experience with complaint investigations and compliance tasks, especially if you've worked with Housing Ombudsman cases before.
Showcase Relevant Experience: We want to see how your past roles relate to this position. Include specific examples of your work in public sector specialisms or any relevant housing roles that demonstrate your skills and expertise.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we’re here to help you every step of the way!
How to prepare for a job interview at Vitalis
✨Know Your Complaints Process
Familiarise yourself with the complaints process, especially at stage 2 compliance. Understand the role of the Housing Ombudsman and be ready to discuss how you would handle specific cases.
✨Showcase Your Investigation Skills
Prepare examples from your past experience where you've successfully investigated complaints. Highlight your analytical skills and how you ensure thoroughness in your reviews.
✨Demonstrate Team Collaboration
Since this role involves working in a team, think of instances where you've collaborated effectively. Be ready to discuss how you contribute to a positive team environment and resolve conflicts.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
