Consultant in Wolverhampton

Location: Remote, UK with occasional travel

Reports to: Director of Solutions Consultancy

Work schedule: Mon – Fri, 37.5 hours per week (flexible options available)

Who are VitalHub?

VitalHub aspire to accelerate the delivery of digital transformation at scale, supporting healthcare organisations internationally to improve how they capture and analyse data. This helps enhance patient flow and enables better coordination of care across planned and unplanned services, mental health, workforce, and compliance.

The Opportunity:

The Solutions Consultant is a customer-facing role responsible for supporting the design, positioning, and delivery of VitalHub UK’s solutions across key NHS domains, with this role focused on Elective and Planned Care, specifically outpatients and patient access. You will apply credible sector knowledge, structured diagnostic approaches, and practical solution design to help customers achieve measurable operational and clinical improvement, with particular strength in elective recovery priorities and the operational mechanics of outpatient and elective pathways.

Your Responsibilities:

• Consultancy Delivery & Customer Value: Deliver consultancy engagements across trusts and Integrated Care Systems, including diagnostic audits, pathway assessments, capability reviews, and improvement recommendations. Work with customer stakeholders to understand operational challenges, define goals, and establish success measures aligned to NHS priorities. Produce clear, evidence-driven outputs that translate findings into practical recommendations and implementation-ready next steps. Support Customer Success and Implementation teams to integrate consultancy findings into adoption planning, optimisation work, and measurable outcome tracking.
• Sector expertise and insight: Develop and maintain strong, up-to-date understanding of Elective and Planned Care, with specific expertise in outpatients and patient access services, and working awareness across the wider portfolio. Stay informed on relevant NHS policy, operational pressures, and digital transformation agendas, reflecting this in consultancy delivery and solution design.
• Solution Design & Portfolio Enablement: Translate operational challenges into digital, workflow, and data-driven solution designs that reflect VitalHub’s product capability and implementation realities. Bring a strong understanding of elective and outpatients operational workflows and the enabling digital landscape, using this to shape practical solution designs and adoption approaches.
• Sales & Commercial Support: Partner with Sales and Bid teams to support pre-sales activity, including discovery, solution scoping, demonstrations, and tender responses. Provide elective and outpatients subject matter leadership in commercial opportunities, bringing credibility on elective recovery, RTT considerations, and patient access operations.

Essential Experience:

• Experience in a customer-facing role in healthcare, health tech, consultancy, implementation, or service improvement, ideally within the NHS ecosystem.
• Demonstrable subject matter expertise in elective care and outpatients operations, including patient access services and strong working knowledge of RTT policy.
• Practical experience of outpatient booking processes and the operational ways of working that support outpatient and elective services.
• Strong ability to translate operational challenges into digital and workflow-based solutions, balancing customer needs with product capability.
• Excellent communication and stakeholder engagement skills across executive, clinical, and operational audiences.

Nice to Haves:

• Experience supporting bids, tenders, and formal procurement processes within the NHS.
• Familiarity with national transformation programmes and relevant NHS policy frameworks.
• Experience producing thought leadership content, sector artefacts, or reusable consultancy tools and templates.

What do we offer?

• Remote & flexible working
• 25 days holiday plus Bank Holidays
• Support to grow through professional learning & development courses!
• Employee Assistance Programme
• Inclusive approach to Diversity, Equity & Inclusion Events – networking and social
• PDP – progression & internal career opportunities
• Death in Service
• Regular training workshops

Our Interview Process:

• Initial screening call with the Talent Team
• Virtual Interview with the Director of Solutions Consultancy & VP of Customer Engagement
• Virtual Interview with the Director of Solutions Consultancy, Deputy CEO & EVP of Strategy & Growth and Head of HR

As an equal opportunities’ employer, VitalHub is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join VitalHub. If you require any reasonable adjustments during the recruitment process, please let the Talent Team know.