At a Glance
- Tasks: Support healthcare transformation by designing and delivering innovative solutions for NHS clients.
- Company: Join VitalHub, a leader in digital healthcare solutions with a collaborative culture.
- Benefits: Enjoy remote work, flexible hours, 25 days holiday, and professional development opportunities.
- Other info: Be part of a diverse team committed to innovation and inclusivity.
- Why this job: Make a real impact on patient care while working with cutting-edge technology.
- Qualifications: Experience in healthcare consultancy or service improvement, especially in elective care.
The predicted salary is between 51000 - 65000 £ per year.
Location: Remote, UK with occasional travel
Reports to: Director of Solutions Consultancy
Work schedule: Mon – Fri, 37.5 hours per week (flexible options available)
Who are VitalHub?
VitalHub aspire to accelerate the delivery of digital transformation at scale, supporting healthcare organisations internationally to improve how they capture and analyse data. This helps enhance patient flow and enables better coordination of care across planned and unplanned services, mental health, workforce, and compliance.
The Opportunity:
The Solutions Consultant is a customer-facing role responsible for supporting the design, positioning, and delivery of VitalHub UK’s solutions across key NHS domains, with this role focused on Elective and Planned Care, specifically outpatients and patient access. You will apply credible sector knowledge, structured diagnostic approaches, and practical solution design to help customers achieve measurable operational and clinical improvement, with particular strength in elective recovery priorities and the operational mechanics of outpatient and elective pathways. This role links customer needs, product capability, and successful adoption. You will support pre-sales and post-sales activity, producing clear consultancy outputs, shaping value propositions, and ensuring insights from the field are translated into scalable methods and actionable feedback for Commercial, Customer Engagement, and Product teams.
Your Responsibilities:
- Consultancy Delivery & Customer Value: Deliver consultancy engagements across trusts and Integrated Care Systems, including diagnostic audits, pathway assessments, capability reviews, and improvement recommendations. Work with customer stakeholders to understand operational challenges, define goals, and establish success measures aligned to NHS priorities. Produce clear, evidence-driven outputs that translate findings into practical recommendations and implementation-ready next steps. Support Customer Success and Implementation teams to integrate consultancy findings into adoption planning, optimisation work, and measurable outcome tracking. Contribute to consistent project governance, documentation, and stakeholder communications, ensuring a high standard of delivery across engagements. Lead elective and outpatients diagnostics with NHS providers, focusing on patient access services, outpatient booking processes, and elective admissions operational controls. Apply expert knowledge of RTT policy and associated operational requirements to help customers identify root causes of delay, variation, backlog risk, and capacity constraints. Work alongside clinical and non-clinical teams to align pathway change with service realities and ensure recommendations are implementable and measurable. Support customers to improve delivery against agreed performance indicators, productivity expectations, and service quality measures within elective and outpatients services.
- Sector expertise and insight: Develop and maintain strong, up-to-date understanding of Elective and Planned Care, with specific expertise in outpatients and patient access services, and working awareness across the wider portfolio. Stay informed on relevant NHS policy, operational pressures, and digital transformation agendas, reflecting this in consultancy delivery and solution design. Identify recurring themes, systemic issues, and opportunities across customers, escalating insights to the Director of Solutions Consultancy and relevant stakeholders. Support the creation and refinement of sector-specific artefacts, evidence, and case studies that strengthen credibility and consistency. Contribute to elective recovery planning and transformation activity by translating operational needs into clear work packages, governance, milestones, and success measures.
- Solution Design & Portfolio Enablement: Translate operational challenges into digital, workflow, and data-driven solution designs that reflect VitalHub’s product capability and implementation realities. Bring a strong understanding of elective and outpatients operational workflows and the enabling digital landscape, using this to shape practical solution designs and adoption approaches. Support alignment between consultancy insights and product development by providing structured, actionable feedback to Product teams. Contribute to cross-product positioning to help customers understand how VitalHub’s capabilities work together to address pathway-wide challenges. Maintain high-quality solution documentation, including pathway mappings, use cases, and value narratives that can be reused and adapted across customers.
- Sales & Commercial Support: Partner with Sales and Bid teams to support pre-sales activity, including discovery, solution scoping, demonstrations, and tender responses. Provide elective and outpatients subject matter leadership in commercial opportunities, bringing credibility on elective recovery, RTT considerations, and patient access operations. Develop diagnostic summaries and sector evidence that support compelling value propositions and strengthen commercial opportunities. Contribute to opportunity qualification by helping define fit, feasibility, dependencies, and expected outcomes. Support handover from pre-sales to Sales and Delivery, ensuring continuity of context, scope, and success measures. Apply consistent tools, frameworks, and methods across consultancy engagements, contributing to a scalable and repeatable approach. Support continuous improvement by contributing templates, guidance, and lessons learned that raise quality and efficiency.
Essential Experience:
- Experience in a customer-facing role in healthcare, health tech, consultancy, implementation, or service improvement, ideally within the NHS ecosystem.
- Demonstrable subject matter expertise in elective care and outpatients operations, including patient access services and strong working knowledge of RTT policy.
- Practical experience of outpatient booking processes and the operational ways of working that support outpatient and elective services.
- Demonstrated ability to conduct structured discovery and diagnostics and translate findings into clear recommendations and practical next steps.
- Strong ability to translate operational challenges into digital and workflow-based solutions, balancing customer needs with product capability.
- Excellent communication and stakeholder engagement skills across executive, clinical, and operational audiences.
- Ability to manage multiple pieces of work effectively, including planning, documentation, and progress reporting.
- Confident working collaboratively across Sales, Customer Success, Implementation, and Product teams.
Nice to Haves:
- Experience supporting bids, tenders, and formal procurement processes within the NHS.
- Familiarity with national transformation programmes and relevant NHS policy frameworks.
- Experience producing thought leadership content, sector artefacts, or reusable consultancy tools and templates.
- Experience working with data, performance metrics, or operational reporting to evidence improvement and outcomes.
- Experience of operational management or service improvement in patient access, elective admissions, or outpatient appointment services.
- Knowledge of clinical pathways and experience working within a clinical division, information management, or inhouse systems and applications.
What do we offer?
- Remote & flexible working
- 25 days holiday plus Bank Holidays
- Support to grow through professional learning & development courses!
- Employee Assistance Programme
- Inclusive approach to Diversity, Equity & Inclusion
- Events – networking and social
- PDP – progression & internal career opportunities
- Death in Service
- Regular training workshops
Our Interview Process:
- Initial screening call with the Talent Team
- Virtual Interview with the Director of Solutions Consultancy & VP of Customer Engagement
- Virtual Interview with the Director of Solutions Consultancy, Deputy CEO & EVP of Strategy & Growth and Head of HR
As an equal opportunities’ employer, VitalHub is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join VitalHub. If you require any reasonable adjustments during the recruitment process, please let the Talent Team know.
Consultant in Warrington employer: VitalHub UK
VitalHub is an exceptional employer that champions digital transformation in healthcare, offering a flexible remote working environment that promotes work-life balance. With a strong commitment to employee growth through professional development opportunities and a culture of inclusivity, VitalHub empowers its team to make a meaningful impact on patient care while enjoying a supportive and collaborative atmosphere. The company's focus on innovation and continuous improvement ensures that employees are at the forefront of healthcare advancements, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Consultant in Warrington
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like VitalHub UK.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at VitalHub UK.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like VitalHub UK, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Consultant in Warrington
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at VitalHub UK.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at VitalHub UK.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to VitalHub UK. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at VitalHub UK. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at VitalHub UK
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research VitalHub UK’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
