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- Tasks: Assist customers with inquiries and resolve issues efficiently in a dynamic environment.
- Company: Join Energas, part of the global Air Liquide Group, known for quality service.
- Benefits: Full-time role with opportunities for learning and development in a supportive team.
- Why this job: Be the voice of our customers and make a real difference every day.
- Qualifications: Strong communication skills and a willingness to learn about our products.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor page is loaded## Customer Service Advisorlocations: United Kingdom, Grimsbytime type: Full timeposted on: Posted Todayjob requisition id: R10081839Delivering Gas Solutions To The British Industry.Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive range of cylinder gases to suit the needs of industry from stock. All of our cylinder gases are available in a variety of sizes, ranging from small portable cylinders through to high capacity cylinder packs.For over 60 years we have provided the best industrial gas supply and service, we continue to strive to exceed our customer’s expectations every day.We pride ourselves on offering a responsive, high quality and local service.We are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner.* Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams* Raises manual notes for permitted scenarios and updates Manual Log* Raises credit notes adhering to the credit note request procedure* Takes payments from customers and reconciles banking for gas and equipment* Calculates commission payments to agents and makes adjustments to cylinder holdings* Completes manual template to create Proforma Invoices as required* Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert* Develops and maintains knowledge of products, services and systems as required* Identifies sales opportunities for referral to the sales team* Develops strong long term relationships with customers and agents to fully understand their needs* Provides proactive service to select customers based on outbound contact* Manages work within KPI / target framework to optimise customer experience and productivity* Process cash and card payments over the counter securely and responsibly* Take initiative by informing regular customers of new products or services and price changes* Listen to and resolve customers\’ complaints regarding products or services* Answer customers\’ questions about merchandise and advise customers on merchandise selection* Be instrumental in accurate and timely stock counts* Confident and clear communication skills across all contact channels* Capable of prioritising workload and solving problems* Able to remain focused in a busy telephone environment* Willingness to learn about industry, products, customer and agent requirements**Our Differences make our Performance**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.****Discover what your professional journey at Air Liquide could be** **!****We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. **Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process.**You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this #J-18808-Ljbffr
Customer Service Advisor employer: VitalAire Canada Inc.
Contact Detail:
VitalAire Canada Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Energas and Air Liquide. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about how you can demonstrate your problem-solving skills and ability to stay calm under pressure. We want to see how you’d shine in a busy environment!
✨Tip Number 3
Show off your communication skills! Whether it’s in person or over the phone, clear and confident communication is key. Be ready to discuss how you’ve effectively resolved customer issues in the past and how you can build strong relationships with clients.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, like handling customer enquiries and resolving issues efficiently.
Showcase Your Communication Skills: Since this role requires confident and clear communication, give examples in your application of how you've effectively communicated with customers in the past. This could be through phone calls, emails, or face-to-face interactions.
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! Include specific instances where you've successfully resolved customer complaints or issues. This will show us that you can handle the fast-paced environment we thrive in.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at VitalAire Canada Inc.
✨Know Your Stuff
Before the interview, make sure you understand Energas and its role in the gas industry. Familiarise yourself with their products and services, especially cylinder gases. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. Highlight your ability to communicate clearly and handle complaints effectively, as these are key skills for a Customer Service Advisor.
✨Practice Problem-Solving Scenarios
Think of potential scenarios you might face in the role, such as dealing with a difficult customer or managing multiple inquiries at once. Practising how you would approach these situations can demonstrate your problem-solving abilities during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the company.
