At a Glance
- Tasks: Provide technical support for EV charging systems and ensure network reliability.
- Company: Join Vital Power Group, a fast-growing leader in critical power and EV charging solutions.
- Benefits: Enjoy competitive salary, profit-related pay, healthcare options, and 25 days leave.
- Other info: Flexible start date and supportive workplace culture await you!
- Why this job: Be part of a passionate team transforming customer service in the EV industry.
- Qualifications: Technical skills in electrical engineering and a passion for innovation.
The predicted salary is between 30000 - 40000 € per year.
Vital Power Group (VPG) is one of the fastest-growing, forward-thinking companies in the UK, dedicated to delivering innovative solutions within the critical power and EV charging industries. Specialising in generator service and turnkey EV charging solutions, our goal is to become the most trusted provider in these sectors by re-setting customer service benchmarks and transforming expectations with honesty, integrity, and passion. We are committed to continually raising the bar in customer service excellence.
Our work is delivered by a team of well trained, equipped, and motivated Engineers, supported by a 24/7/365 Operations capability, and led by a diversely skilled Leadership Team. Vital Group expects all its employees to act as ‘co-owners’ of the business, and to always put safety first, followed closely by customer satisfaction and commercial success. Our values are ones that promote the best behaviour and team ethics, and we believe that this requirement will drive profitable growth and make Vital Group a fantastic place to build a career.
The candidate who fulfils this role will be a key part of the Networks Team, ensuring the successful delivery of Vital EV’s remote charger network management strategy, to include first and second level support, fault finding services and ongoing improvement of charger visibility, fault notification and resolution methods to achieve greater network reliability. The candidates peripheral job scope is to support the successful commissioning and ongoing preventative maintenance of charging, electrical and power infrastructure projects on other Vital Group contracts.
The contract is on a full time, permanent basis which includes the requirement for availability to contribute outside of normal working hours to an on-call rota. The role can be based at either our Chester or Telford office. Standard working hours are Monday to Friday, 8:30am to 5:30pm, with a one-hour lunch break.
Primary responsibilities:- Responsibility for supporting EV team in delivering planned and reactive electrical engineering services in a professional and well managed manner across the UK to include;
- Delivery of technical support services to customers via ticket management system
- Completion of remote fault-finding exercises when issues arise with chargers in field, using combination of diagnostic log, software update and settings re-configuration procedures to resolve reported issues
- Ongoing provision of technical support services for Operations and Field Service teams to ensure continued access to technical expertise and resources when required (remote and on-site as necessary)
- Record management of charging network faults through organisation’s ERP system ‘JobWatch’ to aide in completion of monthly reporting on trend analysis and development of knowledge centre for wider business
- Commissioning of Kempower, Alpitronic & Autel DC charging systems in accordance with OEM & NICEIC standards.
- Planned preventative maintenance of DC charging systems
- Asset management services to ensure key details for all service contract customers are captured and kept up to date
- Utilisation of Kempower, Autel and Alpitronic hardware management system’s to enable proactive investigation into chargers & network reliability
- Administration of warranty claims with DC charging manufacturers
- Ensure highest quality of workmanship is maintained in all dealings, to uphold company standards and comply with building regulations
- Support project installation teams with generator installation works
- Support electrical services business growth, making use of engineering qualifications
- Support UPS services business growth, making use of relevant engineering qualifications
- Support core NICEIC electrical engineering team with compliance to standards
- Support the sales team with availability to attend site surveys, project planning & technical compliance review meetings with project stakeholders to ensure projects are correctly designed, procured, and installed
- Use workforce field management system JobWatch to record daily job attendances
- Offer insight into new EV charging & electrical engineering technologies to enhance company’s competitive advantage
- Use experience and training to nurture and encourage Vital engineering team members to better their skill sets and contribution to company success
- A competitive salary
- A discretionary twice per annum, ‘Profit Related Pay’ scheme that ties bonus amounts to the amount of profit made by the business.
- Pension scheme after 3 months of service.
- All employees receive 25 days leave (or equivalent pro-rata) per annum, plus additional bank holiday days.
- Eligibility to join Vitality, Private Healthcare Scheme, and BHSF Healthcare Cash Plan, after 6 months of service.
- Investment in professional development and training to support you in your role.
- A supportive and positive workplace culture
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. If you require any additional support to attend an interview, please let us know in advance. The role is due to commence ASAP after the offer has been made, but we can be flexible with the start date depending on prior commitments. Please note that proof of the right to work in the UK will be required.
Technical Support Engineer in Telford employer: Vital Power Group
Vital Power Group (VPG) is an exceptional employer, offering a dynamic work environment where innovation and customer service excellence are at the forefront. With a strong commitment to employee growth through professional development opportunities, a supportive workplace culture, and competitive benefits including a profit-related pay scheme and private healthcare options, VPG empowers its team members to thrive in their careers while contributing to meaningful projects in the critical power and EV charging sectors. Located in Chester or Telford, employees enjoy a collaborative atmosphere that values safety, integrity, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Telford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the EV and power sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to current employees at Vital Power Group. A friendly chat can sometimes lead to job opportunities!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or during interviews, make sure to highlight your technical expertise and problem-solving abilities. Share specific examples of how you've tackled challenges in previous roles, especially in electrical engineering or technical support.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! In technical roles, you might face tricky questions or practical tests during interviews. Brush up on your fault-finding techniques and be ready to demonstrate your thought process. Remember, it’s all about showing how you can contribute to the team!
We think you need these skills to ace Technical Support Engineer in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Support Engineer. Highlight your relevant experience in electrical engineering and customer service, and don’t forget to mention any specific skills related to EV charging systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the industry and how you align with VPG's values. Share specific examples of how you've gone above and beyond in previous roles to enhance customer satisfaction.
Showcase Your Problem-Solving Skills:In your application, emphasise your ability to troubleshoot and resolve technical issues. Mention any experiences where you successfully diagnosed and fixed problems, especially in a fast-paced environment like EV charging or power infrastructure.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at VPG!
How to prepare for a job interview at Vital Power Group
✨Know Your Tech Inside Out
As a Technical Support Engineer, you'll need to demonstrate your understanding of EV charging systems and fault-finding techniques. Brush up on the specific technologies mentioned in the job description, like Kempower and Autel systems, and be ready to discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you approached fault-finding and resolution methods to enhance network reliability.
✨Emphasise Teamwork and Communication
Vital Power Group values collaboration and customer service. Be ready to discuss how you've worked with teams in previous roles, especially in high-pressure situations. Highlight your ability to communicate technical information clearly to both technical and non-technical stakeholders.
✨Align with Company Values
Familiarise yourself with Vital Power Group's commitment to safety, integrity, and customer satisfaction. During the interview, express how your personal values align with theirs and provide examples of how you've prioritised these aspects in your work.
