At a Glance
- Tasks: Support EV team with technical services and fault-finding for charging networks.
- Company: Join Vital Power Group, a fast-growing leader in critical power and EV charging solutions.
- Benefits: Full-time permanent role with competitive salary and opportunities for career growth.
- Other info: Flexible working hours with on-call rota; great environment for personal development.
- Why this job: Be part of a passionate team transforming customer service in the EV industry.
- Qualifications: Technical support experience and problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Vital Power Group (VPG) is one of the fastest-growing, forward-thinking companies in the UK, dedicated to delivering innovative solutions within the critical power and EV charging industries. Specialising in generator service and turnkey EV charging solutions, our goal is to become the most trusted provider in these sectors by re-setting customer service benchmarks and transforming expectations with honesty, integrity, and passion. We are committed to continually raising the bar in customer service excellence.
Our work is delivered by a team of well trained, equipped, and motivated Engineers, supported by a 24/7/365 Operations capability, and led by a diversely skilled Leadership Team. Vital Group expects all its employees to act as ‘co-owners’ of the business, and to always put safety first, followed closely by customer satisfaction and commercial success. Our values promote the best behaviour and team ethics, driving profitable growth and making Vital Group a fantastic place to build a career.
The candidate who fulfils this role will be a key part of the Networks Team, ensuring the successful delivery of Vital EV’s remote charger network management strategy, including first and second level support, fault finding services, and ongoing improvement of charger visibility, fault notification, and resolution methods to achieve greater network reliability. The candidate's peripheral job scope is to support the successful commissioning and ongoing preventative maintenance of charging, electrical, and power infrastructure projects on other Vital Group contracts.
Further details can be found below. The contract is on a full-time, permanent basis which includes the requirement for availability to contribute outside of normal working hours to an on-call rota. Standard working hours shall be Monday to Friday 8:30am to 17:30pm (60 minute lunch).
Primary responsibilities:- Responsibility for supporting the EV team in delivering planned and reactive electrical engineering services in a professional and well-managed manner across the UK.
- Delivery of technical support services to customers via ticket management system.
- Completion of remote fault-finding exercises when issues arise with chargers in the field, using a combination of diagnostic log, software update, and settings re-configuration procedures to resolve reported issues.
- Ongoing provision of technical support services for Operations and Field Service teams to ensure continued access to technical expertise and resources when required (remote and on-site as necessary).
- Record management of charging network faults through the organisation’s ERP system ‘JobWatch’ to aid in completion of monthly reporting on trend analysis and development of knowledge centre for the wider business.
- Commissioning of Kempower, Alpitronic.
Technical Support Engineer employer: Vital Power Group
Vital Power Group (VPG) is an exceptional employer that prioritises employee growth and development within a dynamic and innovative environment. With a strong commitment to customer service excellence, VPG fosters a collaborative work culture where employees are encouraged to act as 'co-owners' of the business, ensuring safety and satisfaction are at the forefront. Located in the UK, VPG offers unique opportunities for career advancement in the rapidly evolving critical power and EV charging sectors, supported by a diverse leadership team and a dedicated 24/7 operations capability.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at VPG. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or during interviews, make sure to highlight your technical expertise and problem-solving abilities. Share specific examples of how you've tackled challenges in the past, especially in electrical engineering or customer support.
✨Tip Number 3
Be proactive! If you see a job opening at VPG that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for technical questions or practical tests. Brush up on your fault-finding techniques and be prepared to discuss how you would handle real-world scenarios related to EV charging solutions. Confidence is key!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and the industry shine through. We want to see that you’re genuinely excited about the opportunity to work with innovative solutions in the critical power and EV charging sectors.
Tailor Your CV:Make sure your CV is tailored to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the responsibilities of the Technical Support Engineer role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the team. Remember, clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team at Vital Power Group.
How to prepare for a job interview at Vital Power Group
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of EV charging and generator services. Familiarise yourself with common issues and troubleshooting techniques, as well as the specific technologies used by Vital Power Group. This will show your passion for the role and your readiness to tackle challenges head-on.
✨Showcase Your Customer Service Skills
Since customer satisfaction is a top priority for Vital Power Group, be prepared to discuss your previous experiences in providing excellent customer service. Share specific examples where you went above and beyond to resolve issues or improve customer experiences, highlighting your commitment to safety and integrity.
✨Demonstrate Team Spirit
Vital Power Group values teamwork and collaboration. Be ready to talk about how you've worked effectively within a team in the past. Discuss any experiences where you contributed to a project’s success or helped a colleague, showcasing your ability to act as a ‘co-owner’ of the business.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, ongoing training opportunities, or how the team handles on-call situations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
