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- Tasks: Manage customer queries and ensure smooth communication across teams.
- Company: Join a fast-growing, innovative company in the critical power and EV charging sectors.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Work in a collaborative team with ambitious goals in Chester.
- Why this job: Be a vital part of transforming customer service in a dynamic industry.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Vital Power Group is one of the fastest-growing, forward-thinking companies in the UK, dedicated to delivering innovative solutions within the critical power and EV charging industries. Our vision is to become the most trusted turnkey solutions partner within both industries, by re-setting customer service benchmarks and transforming customer expectations with honesty, integrity, and passion. Powered by a team of approximately 80 dedicated employees across the UK, Vital Power Group is focused on ambitious growth. Offering a wide range of business and engineering roles, we provide an ideal environment for those eager to contribute to the rapidly evolving landscapes of critical power and EV charging solutions.
As a Service Delivery Administrator, you will act as a key point of contact for incoming customer queries, ensuring all communications are managed efficiently and directed to the correct teams. You will be responsible for triaging and resolving initial enquiries, maintaining and managing shared support inboxes, and ensuring timely and accurate customer communication. The role also includes ownership of job reporting processes, ensuring quality, consistency, and a strong customer experience, as well as identifying follow-on opportunities and supporting internal teams with relevant information to enable efficient quoting and delivery.
The role is based in our Chester office, working Monday - Friday, 8:30 am -5:00 pm.
Service Delivery Administrator employer: Vital Power Group
Contact Detail:
Vital Power Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at Vital Power Group on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by understanding the company’s vision and values. Show us how your skills align with their mission of transforming customer expectations in the critical power and EV charging industries.
✨Tip Number 3
Practice your communication skills! As a Service Delivery Administrator, you’ll be the first point of contact for customers. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Vital Power Group.
We think you need these skills to ace Service Delivery Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery Administrator role. Highlight any relevant customer service experience and your ability to manage communications effectively.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for the critical power and EV charging industries. Let us know why you want to join Vital Power Group and how you can contribute to our mission of transforming customer expectations.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make sure your responses are easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people quickly, and you can easily track your application status!
How to prepare for a job interview at Vital Power Group
✨Know the Company Inside Out
Before your interview, take some time to research Vital Power Group. Understand their mission, values, and the specific services they offer in the critical power and EV charging industries. This will not only show your genuine interest but also help you tailor your answers to align with their vision.
✨Prepare for Customer Interaction Scenarios
As a Service Delivery Administrator, you'll be the first point of contact for customer queries. Think about past experiences where you've handled customer inquiries or resolved issues. Be ready to share specific examples that demonstrate your problem-solving skills and ability to maintain a positive customer experience.
✨Showcase Your Organisational Skills
This role requires managing shared support inboxes and job reporting processes. Prepare to discuss how you stay organised and prioritise tasks. You might even want to bring along a simple example of a system or method you use to keep track of your work, as this can really impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for communication, or how they measure success in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.