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- Tasks: Support EV charging systems and ensure network reliability through technical expertise.
- Company: Vital EV, a leader in electric vehicle infrastructure.
- Benefits: Competitive salary, profit-related pay, healthcare, and 25 days leave.
- Other info: Opportunities for professional development and a supportive workplace culture.
- Why this job: Join a dynamic team and make a real impact in the EV revolution.
- Qualifications: Technical support experience and a passion for electrical engineering.
The predicted salary is between 30000 - 40000 £ per year.
The candidate who fulfils this role will be a key part of the Networks Team, ensuring the successful delivery of Vital EV’s remote charger network management strategy, to include first and second level support, fault finding services and ongoing improvement of charger visibility, fault notification and resolution methods to achieve greater network reliability. The candidate's peripheral job scope is to support the successful commissioning and ongoing preventative maintenance of charging, electrical and power infrastructure projects on other Vital Group contracts. The contract is on a full time, permanent basis which includes the requirement for availability to contribute outside of normal working hours to an on-call rota. Standard working hours shall be Monday to Friday 8:30am to 17:30pm (60 minute lunch).
Primary Responsibilities
- Responsibility for supporting EV team in delivering planned and reactive electrical engineering services in a professional and well managed manner across the UK to include;
- Delivery of technical support services to customers via ticket management system.
- Completion of remote fault-finding exercises when issues arise with chargers in field, using combination of diagnostic log, software update and settings re-configuration procedures to resolve reported issues.
- Ongoing provision of technical support services for Operations and Field Service teams to ensure continued access to technical expertise and resources when required (remote and on-site as necessary).
- Record management of charging network faults through organisation’s ERP system ‘JobWatch’ to aide in completion of monthly reporting on trend analysis and development of knowledge centre for wider business.
- Commissioning of Kempower, Alpitronic & Autel DC charging systems in accordance with OEM & NICEIC standards.
- Planned preventative maintenance of DC charging systems.
- Asset management services to ensure key details for all service contract customers are captured and kept up to date.
- Utilisation of Kempower, Autel and Alpitronic hardware management system’s to enable proactive investigation into chargers & network reliability.
- Administration of warranty claims with DC charging manufacturers.
Secondary Responsibilities
- Ensure highest quality of workmanship is maintained in all dealings, to uphold company standards and comply with building regulations.
- Support project installation teams with generator installation works.
- Support electrical services business growth, making use of engineering qualifications.
- Support UPS services business growth, making use of relevant engineering qualifications.
- Support core NICEIC electrical engineering team with compliance to standards.
- Support the sales team with availability to attend site surveys, project planning & technical compliance review meetings with project stakeholders to ensure projects are correctly designed, procured, and installed.
- Use workforce field management system JobWatch to record daily job attendances.
- Offer insight into new EV charging & electrical engineering technologies to enhance company’s competitive advantage.
- Use experience and training to nurture and encourage Vital engineering team members to better their skill sets and contribution to company success.
What You Can Expect
- A discretionary twice per annum, ‘Profit Related Pay’ scheme that ties bonus amounts to the amount of profit made by the business.
- Pension scheme after 3 months of service.
- All employees receive 25 days leave (or equivalent pro-rata) per annum, plus additional bank holiday days.
- Eligibility to join Vitality, Private Healthcare Scheme, and BHSF Healthcare Cash Plan, after 6 months of service.
- Investment in professional development and training to support you in your role.
- A supportive and positive workplace culture.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. If you require any additional support to attend an interview, please let us know in advance. Please note that proof of the right to work in the UK will be required.
Technical Support Engineer in Chester employer: Vital Power Group
Contact Detail:
Vital Power Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Chester
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those already working at Vital EV. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge about EV charging systems. We want to see you shine, so practice common interview questions and have examples ready that showcase your problem-solving abilities.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with us, let your enthusiasm for technical support and EV technology come through. We love candidates who are genuinely excited about what they do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Vital EV.
We think you need these skills to ace Technical Support Engineer in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with EV charging systems, fault-finding skills, and any relevant engineering qualifications. We want to see how you can contribute to our Networks Team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your past experiences that align with our job description, especially around technical support and customer service. Let your personality shine through!
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to troubleshoot and resolve issues effectively. We love candidates who can demonstrate their analytical thinking and proactive approach to problem-solving, especially in a technical environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Vital Power Group
✨Know Your Tech Inside Out
As a Technical Support Engineer, it's crucial to have a solid understanding of the technologies you'll be working with. Brush up on your knowledge of EV charging systems, fault-finding techniques, and diagnostic tools. Be ready to discuss specific examples of how you've resolved technical issues in the past.
✨Familiarise Yourself with the Company
Do some homework on Vital EV and their remote charger network management strategy. Understanding their mission and values will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world scenarios. Think of situations where you had to troubleshoot a technical issue or manage a project under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Team Spirit
Since this role involves collaboration with various teams, be prepared to discuss how you work well with others. Share examples of how you've supported colleagues or contributed to team success in previous roles. Highlighting your teamwork skills can set you apart from other candidates.