At a Glance
- Tasks: Assist the Service Delivery Team with admin tasks and scheduling jobs.
- Company: Join a fast-growing provider of critical power solutions in the UK.
- Benefits: Office-based role with a supportive team and flexible start date.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a mission to transform customer service and make a real impact.
- Qualifications: Experience in planning and coordinating, plus strong Microsoft Office skills.
The predicted salary is between 27000 - 33000 £ per year.
Vital Power Group is one of the fastest growing providers of critical power support solutions and EV charging infrastructure in the UK. Our vision is to become the most trusted turnkey solutions partner within our respective markets, and we will do this by re-setting customer service benchmarks and transforming customer expectations with honesty, integrity, and passion.
Our work is delivered by a team of well trained, equipped, and motivated Engineers, supported by a 24/7/365 Operations capability, and led by a diversely skilled Leadership Team. Vital Power Group expects all its employees to act as ‘co-owners’ of the business, and to always put safety first, followed closely by customer satisfaction and commercial success. This role is office-based, 5 days a week in our Chester Operations Centre, operating Monday to Friday 08:30 – 17.00.
Job Overview – Service Delivery Coordinator
You will assist the Service Delivery Team and wider business by handling administrative tasks, creating and scheduling jobs within internal systems, preparing documentation such as RAMS (Risk Assessments & Method Statements), and ensuring the accuracy of operational records.
You will contribute to delivering an exceptional service to our customers by maintaining operational accuracy and supporting the wider team in meeting business objectives.
- Create and update job records within the field management/scheduling software, ensuring all details are accurate and complete.
- Support in scheduling internal engineers and subcontractors diaries by preparing job information ahead of engineer allocation.
- Organise, file, and maintain all service-related documentation, certificates, reports, and customer records.
- Provide day-to-day administrative support to the Service Delivery Manager and wider operations team.
- Maintain internal trackers, spreadsheets, and logs to support operational reporting.
- Communicate professionally with customers and suppliers to confirm job details, request missing information, and support operational planning.
- Support the continuous improvement of administrative processes to help increase operational efficiency.
- Take responsibility for ensuring your work meets the highest quality standards and supports team objectives.
Previous planning and coordinating experience within a fast-paced environment. Computer literate with experience of Microsoft Office (mainly Excel and Word).
We welcome applications from all suitably qualified persons. If you require any additional support to attend an interview, please let us know in advance. The role is due to commence ASAP after the offer has been made, but we can be flexible with the start date depending on prior commitments.
Locations
Service Manager - Management Accounting in Cheshire, Chester employer: Vital Power Group
Vital Power Group is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. Located in Chester, our office-based role offers a collaborative environment where team members are encouraged to act as co-owners of the business, ensuring safety and customer satisfaction are at the forefront of our operations. With a commitment to continuous improvement and a focus on transforming customer expectations, we provide our employees with meaningful opportunities to contribute to our vision while enjoying a balanced work-life schedule.
