Director, Customer Service Delivery in Cheshire, Chester

Vital Power Group is one of the fastest growing providers of critical power support solutions and EV charging infrastructure in the UK. Our vision is to become the most trusted turnkey solutions partner within our respective markets, and we will do this by re-setting customer service benchmarks and transforming customer expectations with honesty, integrity, and passion.

Our work is delivered by a team of well trained, equipped, and motivated Engineers, supported by a 24/7/365 Operations capability, and led by a diversely skilled Leadership Team. Vital Power Group expects all its employees to act as ‘co-owners’ of the business, and to always put safety first, followed closely by customer satisfaction and commercial success. This role is office-based, 5 days a week in our Chester Operations Centre, operating Monday to Friday 08:30 – 17.00.

Job Overview – Service Delivery Coordinator

You will assist the Service Delivery Team and wider business by handling administrative tasks, creating and scheduling jobs within internal systems, preparing documentation such as RAMS (Risk Assessments & Method Statements), and ensuring the accuracy of operational records.

You will contribute to delivering an exceptional service to our customers by maintaining operational accuracy and supporting the wider team in meeting business objectives.

• Create and update job records within the field management/scheduling software, ensuring all details are accurate and complete.
• Support in scheduling internal engineers and subcontractors diaries by preparing job information ahead of engineer allocation.
• Organise, file, and maintain all service-related documentation, certificates, reports, and customer records.
• Provide day-to-day administrative support to the Service Delivery Manager and wider operations team.
• Maintain internal trackers, spreadsheets, and logs to support operational reporting.
• Communicate professionally with customers and suppliers to confirm job details, request missing information, and support operational planning.
• Support the continuous improvement of administrative processes to help increase operational efficiency.
• Take responsibility for ensuring your work meets the highest quality standards and supports team objectives.

Previous planning and coordinating experience within a fast-paced environment. Computer literate with experience of Microsoft Office (mainly Excel and Word).

We welcome applications from all suitably qualified persons. If you require any additional support to attend an interview, please let us know in advance. The role is due to commence ASAP after the offer has been made, but we can be flexible with the start date depending on prior commitments.