At a Glance
- Tasks: Coordinate daily operations, manage schedules, and support the Service Delivery Team.
- Company: Join Vital Power Group, a leader in critical power solutions and EV charging infrastructure.
- Benefits: Competitive salary, supportive team culture, and opportunities for career growth.
- Other info: Office-based role in Chester with a focus on teamwork and operational excellence.
- Why this job: Be part of a dynamic team transforming customer service in a fast-paced environment.
- Qualifications: Good education, planning experience, and proficiency in Microsoft Office.
Vital Power Group is one of the fastest growing providers of critical power support solutions and EV charging infrastructure in the UK. Our vision is to become the most trusted turnkey solutions partner within our respective markets, and we will do this by re-setting customer service benchmarks and transforming customer expectations with honesty, integrity, and passion.
Our work is delivered by a team of well trained, equipped, and motivated Engineers, supported by a 24/7/365 Operations capability, and led by a diversely skilled Leadership Team.
Vital Power Group expects all its employees to act as ‘co-owners’ of the business, and to always put safety first, followed closely by customer satisfaction and commercial success. Our values are ones that promote the best behaviour and team ethics, and we believe that this requirement will drive profitable growth and make Vital Group a fantastic place to build a career.
This role is office-based, 5 days a week in our Chester Operations Centre, operating Monday to Friday 08:30 – 17.00.
Job Overview – Service Delivery Coordinator
You will play a vital role in the smooth day-to-day running of operational activities. You will assist the Service Delivery Team and wider business by handling administrative tasks, creating and scheduling jobs within internal systems, preparing documentation such as RAMS (Risk Assessments & Method Statements), and ensuring the accuracy of operational records.
This role suits someone who is highly organised, proactive, and confident working in a fast-paced environment. You will contribute to delivering an exceptional service to our customers by maintaining operational accuracy and supporting the wider team in meeting business objectives.
Key Responsibilities and Duties
- Create and update job records within the field management/scheduling software, ensuring all details are accurate and complete.
- Support in scheduling internal engineers and subcontractors diaries by preparing job information ahead of engineer allocation.
- Assist the on call team with emergency callouts by gathering essential information and logging details into the system promptly.
- Prepare, issue, and maintain RAMS, ensuring documents are accurate, up to date, and aligned with company standards.
- Organise, file, and maintain all service-related documentation, certificates, reports, and customer records.
- Provide day-to-day administrative support to the Service Delivery Manager and wider operations team.
- Assist with parts ordering workflows where required, ensuring correct information is captured.
- Respond to general administrative queries from customers, engineers, and suppliers.
- Maintain internal trackers, spreadsheets, and logs to support operational reporting.
- Communicate professionally with customers and suppliers to confirm job details, request missing information, and support operational planning.
- Ensure customers receive accurate and timely updates regarding documentation or job-related queries.
- Support the continuous improvement of administrative processes to help increase operational efficiency.
- Take responsibility for ensuring your work meets the highest quality standards and supports team objectives.
- Work confidently and positively across departments, contributing to a collaborative working environment.
Person Specification
Criteria - Education, Qualifications & Experience
- Good level of general education
- Previous planning and coordinating experience within a fast-paced environment
- Computer literate with experience of Microsoft Office (mainly Excel and Word)
- Have an excellent standard of communication, both written and verbal
- Be able to plan and organise workload
- The ability to solve problems
- Be able to learn quickly and show a genuine interest in the business
- Be able to work as part of a team as well as independently
- Shows self-motivation and initiative
- Is positive and enthusiastic
Next Steps:
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. If you require any additional support to attend an interview, please let us know in advance.
The role is due to commence ASAP after the offer has been made, but we can be flexible with the start date depending on prior commitments.
Please note that proof of the right to work in the UK will be required.
Service Delivery Coordinator in Birkenhead employer: Vital Power Group
Vital Power Group is an excellent employer, offering a supportive workplace where employees can thrive in their roles as Generator Service Engineers. With a focus on professional development through training opportunities and a comprehensive pension scheme, the company fosters a culture of growth and teamwork, making it an ideal place for those seeking meaningful and rewarding employment in the South Midlands/South East.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator in Birkenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vital Power Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vital Power Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Coordinator in Birkenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vital Power Group:Your cover letter is your chance to shine! Tell us why you want to work at Vital Power Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vital Power Group!
How to prepare for a job interview at Vital Power Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
