At a Glance
- Tasks: Provide top-notch customer service and support for healthcare professionals.
- Company: Join Fannin UK, a trusted name in medical supplies since 1829.
- Benefits: Gain valuable experience in a dynamic healthcare environment with training provided.
- Other info: Temporary role until December 2026 with opportunities to learn from experts.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Previous customer service experience is preferred; SAP knowledge is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Customer Service Administrator – Fixed‑Term Contract until 31st December 2026
Recruiting Company – Fannin UK, Vital Healthcare
Role: Fixed‑Term Contract until 31st December 2026
Reporting to: Customer Services Supervisor
Location: Daniels Industrial Estate, Stroud GL5 3TJ
About The Company
With a heritage in caregiving dating back to 1829, Fannin UK has built a long‑standing reputation for excellence in medical supplies and distribution across the UK and Ireland. Our extensive portfolio is designed to support healthcare professionals across a broad spectrum of specialities spanning Anaesthesia, Surgery, Gastroenterology, Urology and Cardiology. For over 20 years, Fannin UK has been a trusted supplier to the NHS and the private healthcare sector, providing high‑quality, cost‑effective medical devices developed in collaboration with healthcare professionals.
The Opportunity
To support us through a busy period we’re looking to recruit a temporary Customer Service Administrator. The role is based in our Stroud office and will sit alongside and have opportunity to learn from our well‑established UK customer services team. The successful candidate must be able to think on their feet and have previous experience in a customer service role.
Principal Duties and Responsibilities
- Customer Service for our UK customers
- Receive, acknowledge and process orders via SAP
- Work closely with the UK sales teams to support customer orders and forecasts
- Provide high level customer service to customers over phone and email
- Invoicing in conjunction with Finance team
- Generation of export documentation to support shipments from our warehouse facility
- Organising of product shipments and liaising with freight companies to ensure correct product alignment for designated countries
- Coordination of customer organised pick‑up
- Provide customer updates where necessary
- Dealing with customer complaints
- First point of contact for orders & queries
Experience & Profile
- Experience of using SAP system is preferable, however the full training will be given to the right candidate
- Ability to communicate clearly and effectively both verbally and in writing
- Previous experience in a customer service role is highly desirable
- Previous experience in a healthcare environment would be an advantage but not essential
Other Information
Temporary role. Please note although the above is a description of the requirements of the role, as stated in your contract of employment, you may be required to carry out other reasonable duties as the Company may require from time to time. Please note that all Vital Healthcare staff work within quality management systems and that all the above will apply to the product portfolio.
Customer Services Administrator - temporary until 31st December 2026 in Stroud employer: Vital Healthcare
Fannin UK is an exceptional employer, offering a supportive work environment where employees can thrive and develop their skills within the healthcare sector. Located in Stroud, our team benefits from a collaborative culture that prioritises innovation and sustainability, alongside opportunities for professional growth through hands-on experience with a dedicated customer services team. Join us to make a meaningful impact in patient care while enjoying the stability of a well-established company with a rich heritage in medical supplies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator - temporary until 31st December 2026 in Stroud
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Vital Healthcare.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Vital Healthcare. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Administrator - temporary until 31st December 2026 in Stroud
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Vital Healthcare.
How to prepare for a job interview at Vital Healthcare
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Vital Healthcare's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Vital Healthcare offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
