At a Glance
- Tasks: Deliver exceptional customer service and support daily operations at our petrol station and store.
- Company: Join Certas Energy, the UK's largest independent fuel distributor with a strong safety culture.
- Benefits: Enjoy health plans, staff discounts, pension, life assurance, and career development opportunities.
- Other info: Full training provided; retail experience is a plus but not essential.
- Why this job: Be the face of our store and make a positive impact in your community.
- Qualifications: Passion for customer service, strong communication skills, and a team player attitude.
The predicted salary is between 23535 - 28765 £ per year.
At Certas Energy we’re keen to take a lead in the industry.
We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative.
Health and safety is paramount to our business ethos - it is fundamental to good business performance, and integral to long-term business success.
How y ou’ll power our business as a Retail Customer Service Assistant
Are you passionate about delivering exceptional customer service and looking for a flexible role with genuine career progression?
We have an exciting opportunity for a Retail Customer Service Assistant to join our team in Castlebay.
As the face of our store, you’ll play a key role in creating a positive customer experience while supporting the day-to-day running of our petrol filling station and convenience store.
At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations.
Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day.
With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs.
As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.
- What You’ll Be Doing
- Delivering friendly, professional and helpful customer service.
- Processing customer transactions accurately and efficiently at the till .
- Replenishing stock and maintaining high store presentation standards.
- Ensuring compliance with health, safety and company procedures.
- Supporting the smooth day-to-day operation of both the forecourt and store.
- Contributing to a safe, welcoming and efficient environment for customers and colleagues.
- What We’ll Need From You
- A passion for customer service and helping people.
- A positive, reliable and hardworking attitude.
- Strong communication and interpersonal skills .
- A willingness to learn, develop and take on new challenges.
- The ability to work effectively as part of a team .
- Retail experience is desirable but not essential as full training will be provided.
- Applicants must be aged 18 or over due to licensing regulations and lone working requirements.
Why join Certas Energy?
At Certas Energy, our people are key to our success. We are committed to creating a safe, inclusive and supportive environment where everyone can thrive and develop their career.
- What You’ll Get From Us
- Simply Health plan, including dental, physiotherapy, remote GP access and more.
- Staff discount scheme.
- Company pension.
- Life assurance of up to 4x annual salary.
- Access to development opportunities through our Retail Academy.
- The opportunity to build a rewarding career within a growing national business.
- Doing right by everyone
People matter at Certas Energy.
We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.
We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.
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Retail Customer Service Assistant in Keith employer: Vital Healthcare
Vital Healthcare is an exceptional employer that prioritises employee development and a supportive work culture in the vibrant Cumbernauld area. With a strong focus on delivering first-class customer service, we offer comprehensive training and growth opportunities, ensuring our team members thrive in their roles while enjoying a collaborative environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Assistant in Keith
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Vital Healthcare, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Vital Healthcare!
We think you need these skills to ace Retail Customer Service Assistant in Keith
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Vital Healthcare, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Vital Healthcare and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Vital Healthcare that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Vital Healthcare
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
