At a Glance
- Tasks: Join our team to deliver top-notch customer service and manage accounts.
- Company: Dynamic healthcare company focused on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and training opportunities.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a difference by helping customers and developing your skills.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 22000 - 28000 £ per year.
LOCATION: Cumbernauld, Glasgow (G68 0LL)
DEPARTMENT: Customer Services
REPORTS TO: Assistant Customer Service Manager
HOURS OF WORK: 8.30am to 5pm - 37.5 hours (Monday to Friday)
Principal Duties And Responsibilities
- The main responsibility and objective of the role is to work as part of the TPS Healthcare customer service team, providing first-class customer service to all our customers.
- Managing your own individual customer accounts, secondary accounts and working as a team to meet the customer and business expectations.
- Processing customer orders via Telephone, Fax, E-Mail & EDI.
- Adherence to all procedures and SOP’s.
- Responding to all requests in a timely manner.
- Utilising E-Commerce.
- Ensure back orders are reported as agreed on a daily basis.
- Working with the Sales & Operations Team to oversee the customer ordering process.
- To assist in managing customer & internal reporting requirements.
- Ensure pricing and UOM data is accurate on SAP.
- Support Operations & Finance Team as required.
- Ensure that master customer data is accurate on SAP.
- Working with the sales team in management of customer catalogues and manage SAP updates as required.
- Working with sales and procurement team in stock management including increases/decreases in demand or notifications of discontinued lines.
- To have a pro-active involvement and desire to succeed in new projects and business development.
- To provide a high degree of communication to all key internal and external stakeholders.
The above represents a non-exhaustive list of the duties and responsibilities within the department. Other duties may be assigned by the Customer Service Manager.
Personal Specifications
- Excellent communication skills, both written and verbal.
- At least 1 years’ experience in a customer service position.
- Experience of using SAP would be advantageous, however full training will be given.
- Will have the ability to solve customer issues and resolve complaints using their own initiative.
- The ability to think clearly in a fast-paced pressured environment.
- Demonstrate the ability to contribute and foster a positive team environment.
- To work under minimal supervision.
- The ability to work flexible hours including 8.30am weekday starts.
Customer Services Administrator in Cumbernauld employer: Vital Healthcare
At TPS Healthcare, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and individual contributions. Located in Cumbernauld, Glasgow, our customer service team enjoys a collaborative environment with opportunities for professional growth and development, alongside competitive benefits. Join us to be part of a dynamic team dedicated to delivering first-class service while fostering your career in a thriving industry.
