Is one of Northern Ireland's most successful Hospital, Healthcare & Laboratory supplies distributor and manufacturer. With operations in both Northern Ireland and the Republic of Ireland spanning across its operations in Belfast, Dublin, Cork, Galway, and GB with staff of over two hundred our organisation promotes market-leading products to a wide range of healthcare professionals, hospitals and industrial laboratories. We operate modern and well-developed back-office systems and processes, utilising modern communication technologies and IT infrastructure. The role will be responsible for maintaining various customer service functions, all within a fast moving, ever changing, competitive environment. Excellent English (both written and spoken) ~ Competent is using Microsoft Office suite of applications (MS Excel and Word experience) ~ Accurate, articulate, courteous, a friendly telephone manner, ability to work well under pressure, flexible, detailed and completely dedicated to work schedule. ~ Independent but able to work in a team environment, together with a desire to ensure the customers experience is “world class” ~ Attendance at in-house and external training courses will be also necessary Receiving, checking and entering customer orders on our ERP system (SAP) Dealing with customer enquiries, requests, backorders and record management. Maintaining Quality systems and procedures Supporting Sales Team & Managers Liaising with the accounts department to resolve accounts queries Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements. Candidate will ideally have two years previous experience in a similar role, ideally in a Service environment. ~ Working knowledge of SAP is desirable ~ A good working knowledge of Microsoft Office Applications (MS Excel & Word) ~Strong MS Excel skills. Flexible, hardworking and enjoy working with people. Articulate, courteous with a friendly telephone manner. Independent but able to work in a team environment, supporting team objectives. CONTRACT TYPE / OTHER INFORMATION Permanent full time
Customer Service Administrator - Home-based in Belfast employer: Vital Healthcare
Vital Healthcare is an exceptional employer that prioritises employee development and a supportive work culture in the vibrant Cumbernauld area. With a strong focus on delivering first-class customer service, we offer comprehensive training and growth opportunities, ensuring our team members thrive in their roles while enjoying a collaborative environment that values innovation and teamwork.
