Role Title: Operations Manager
Location: Primarily Suffolk/Norfolk
Employment Type: Full-time
About the Role
We are seeking an ambitious Operations Manager to work directly alongside our Registered Manager . In this role, you will be the operational engine keeping our care services running smoothly while driving strategic growth. You will take ownership of day-to-day service quality, HR processes, and operational compliance, freeing up executive bandwidth to expand our footprint and scale the business.
Key Responsibilities
- Service Quality & Audits: Oversee rigorous quality assurance processes, including routine medication audits, clinical/service spot checks, and compliance reviews.
- Workforce & Rotas: Manage master rotas to ensure optimal staffing levels, shift coverage, and cost efficiency across all care delivery.
- HR & People Support: Drive recruitment, onboarding, staff retention, supervision, and ongoing HR administrative processes.
- Growth Support: Partner with the Registered Manager to identify operational efficiencies, onboard new service contracts, and prepare the business for scalable growth.
- Compliance: Maintain full readiness for CQC (or local regulatory body) inspections by ensuring all documentation, policies, and staff files are audit-ready.
What We Are Looking For
- Proven experience in an operational management or supervisory role within the social care, healthcare, or domiciliary care sector.
- Strong familiarity with regulatory standards, medication administration oversight, and rota management systems.
- Practical knowledge of HR workflows, staff management, and performance monitoring.
- High attention to detail with a proactive, growth-oriented mindset.
- Excellent communication skills and the ability to lead and motivate a frontline care team.
What We Offer
- Competitive salary package: starting at £33,000 with an increase post probation.
- Opportunities for professional development and career advancement as the business scales.
- Progression leading to salary increases
- Further qualifications and development
A driving licence is manadatory for this role.
Please note - we are unable to offer sponsorship for this role. Please do NOT apply if you do not already have the right to work in the UK without sponsorship.
Operations Manager employer: Vital Healthcare Services Limited
As an Operations Manager in Suffolk/Norfolk, you will join a dynamic team dedicated to delivering high-quality care services while fostering a culture of growth and compliance. Our commitment to employee development is reflected in our competitive salary package, opportunities for professional advancement, and a supportive work environment that values your contributions. With a focus on operational excellence and strategic growth, we empower our staff to make a meaningful impact in the community.
Contact Details:
Vital Healthcare Services Limited Recruitment Team
