Operations Manager in Ipswich, Suffolk

Role Title: Operations Manager

Location: Primarily Suffolk/Norfolk

Employment Type: Full-time

About the Role

We are seeking an ambitious Operations Manager to work directly alongside our Registered Manager . In this role, you will be the operational engine keeping our care services running smoothly while driving strategic growth. You will take ownership of day-to-day service quality, HR processes, and operational compliance, freeing up executive bandwidth to expand our footprint and scale the business.

Key Responsibilities

• Service Quality & Audits: Oversee rigorous quality assurance processes, including routine medication audits, clinical/service spot checks, and compliance reviews.
• Workforce & Rotas: Manage master rotas to ensure optimal staffing levels, shift coverage, and cost efficiency across all care delivery.
• HR & People Support: Drive recruitment, onboarding, staff retention, supervision, and ongoing HR administrative processes.
• Growth Support: Partner with the Registered Manager to identify operational efficiencies, onboard new service contracts, and prepare the business for scalable growth.
• Compliance: Maintain full readiness for CQC (or local regulatory body) inspections by ensuring all documentation, policies, and staff files are audit-ready.

What We Are Looking For

• Proven experience in an operational management or supervisory role within the social care, healthcare, or domiciliary care sector.
• Strong familiarity with regulatory standards, medication administration oversight, and rota management systems.
• Practical knowledge of HR workflows, staff management, and performance monitoring.
• High attention to detail with a proactive, growth-oriented mindset.
• Excellent communication skills and the ability to lead and motivate a frontline care team.

What We Offer

• Competitive salary package: starting at £33,000 with an increase post probation.
• Opportunities for professional development and career advancement as the business scales.
• Progression leading to salary increases
• Further qualifications and development

A driving licence is manadatory for this role.

Please note - we are unable to offer sponsorship for this role. Please do NOT apply if you do not already have the right to work in the UK without sponsorship.