HIU Service Engineer
Join the Team Powering London’s Low‑Carbon Future
We're looking for a motivated HIU Service Engineer to help us deliver exceptional service across London’s most innovative energy networks.
If you’re ready to take your plumbing or heating career to the next level and want to be part of the UK’s transition to a cleaner, greener future this is the role for you.
About the role
The HIU Service Engineer is responsible for carrying out planned preventative maintenance (PPM) on Heat Interface Units (HIUs) and Mechanical Ventilation with Heat Recovery (MVHR) systems across residential developments throughout London. The role is focused solely on servicing activities, ensuring equipment is maintained in accordance with manufacturer recommendations, contract requirements, and company procedures.
The engineer is typically scheduled to complete between 8-10 HIU or MVHR services per day, working independently to a planned programme of maintenance visits. Duties include conducting routine inspections, servicing components, identifying defects, recording asset information, producing accurate service records, and highlighting any remedial works required.
This role does not include:
* Participation in an on-call rota.
* Reactive maintenance or emergency call-outs.
* Breakdown attendance.
* Fault diagnosis beyond service observations.
* Energy centre, plantroom, or district heating network maintenance.
* Major repairs, commissioning, or project work.
The position is therefore highly structured, with the engineer's primary objective being to complete scheduled services safely, efficiently, and to a high standard while maintaining excellent customer service within occupied residential properties. Success in the role is measured through service completion rates, quality of service records, compliance with maintenance procedures, customer experience, and the identification of potential issues before they develop into failures.
Key responsibilities
* Completing scheduled servicing of Heat Interface Units in accordance with the servicing procedure
* Providing reactive maintenance for loss of services within required Service Level Agreements
* Identification and review of equipment faults carrying out repairs where required
* Inputting and maintaining documentation and records using the company asset management software
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HIU Service Engineer employer: Vital Energi
Vital Energi is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the renewable energy sector. With a strong commitment to employee growth, we provide comprehensive benefits including a contributory pension scheme, generous holiday allowances, and access to wellness facilities, all while working on groundbreaking projects that contribute to the UK's Net Zero targets. Join us in our mission to decarbonise buildings across the UK and be part of a rapidly expanding team dedicated to making a meaningful impact.
