Metering & Billing Administrator
A vacancy has arisen for the position of a Metering & Billing Administrator to join our dynamic team based at our Head Office in Blackburn. You will play a key role in supporting residents, clients, and internal departments while ensuring account information is maintained accurately and efficiently.
Who are Vital Energi?
Here at Vital Energi we are a leading provider of renewable energy infrastructure and systems to the public and private sector. We are supporting Hospitals, Universities, New Build developments, Towns and Cities as well as Industrial and Commercial clients to decarbonise their buildings. We have, and continue to, work on ground-breaking projects throughout the UK that are really making a difference to achieve our Net Zero targets, and we were recently recognised for this by our Industry Association, awarding us the Contribution to Net Zero award.
Roles and Responsibilities
- Monitor and respond to resident and client enquiries received through the company ticketing system.
- Provide excellent customer service through written communication and professional correspondence.
- Request and follow up on outstanding information and documentation required to maintain accurate customer records.
- Liaise directly with clients regarding tenancy changes, account updates, and service requests.
- Handle and where required, escalate customer complaints and complex issues to the appropriate teams.
- Process tenancy-related account updates
- Maintain accurate records, notes, and account information in line with company procedures.
- Ensure strict compliance with GDPR and data protection requirements.
- Prepare and issue documentation
- Build effective working relationships with colleagues across departments to ensure issues are resolved efficiently.
- Adapt to changing business priorities and support continuous improvement initiatives where required.
You Will Need
Skills and Experience
- Previous administration or customer service experience preferred.
- Excellent written and verbal communication skills.
- Strong organisational and time management skills.
- High level of accuracy and attention to detail.
- Ability to manage a varied workload and prioritise tasks effectively.
- Strong note-taking and record-keeping abilities.
- Good problem-solving and troubleshooting skills.
- Ability to work collaboratively across multiple departments.
- Understanding of GDPR and the importance of data protection.
- Experience using customer service systems, ticketing platforms, or CRM systems would be advantageous.
Competencies
- Professional and customer-focused approach.
- Reliable with great critical thinking skills.
- Adaptable and comfortable working within a fast-paced, changing environment.
- Proactive and able to work independently as well as part of a team.
- Positive attitude with strong listening skills and attention to detail
The Package
- Competitive Salary (dependent upon experience)
- Contributory Company Pension Scheme
- Non-contributory death-in-service insurance
- EAP scheme
- 25 Days Holiday plus 8 days bank holidays. Holiday increasing in line with service
- Flexible working hours
- Free Onsite gym
The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements.
Applicants must have the unrestricted and ongoing right to work in the UK for the duration of employment, without the need for sponsorship. Due to the nature of this role, we are unable to support visa sponsorship or employ individuals with time‑limited permission or conditions attached to their right to work in the UK.
Notice to Agency and Search Firm Representatives:
Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you
Customer Services Administrator (M&B) in Blackburn employer: Vital Energi
Vital Energi is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the renewable energy sector. With a strong commitment to employee growth, we provide comprehensive benefits including a contributory pension scheme, generous holiday allowances, and access to wellness facilities, all while working on groundbreaking projects that contribute to the UK's Net Zero targets. Join us in our mission to decarbonise buildings across the UK and be part of a rapidly expanding team dedicated to making a meaningful impact.
