At a Glance
- Tasks: Manage energy billing for utilities and provide excellent customer service support.
- Company: Join Vital Energi, a leader in renewable energy infrastructure.
- Benefits: Competitive salary, flexible hours, 25 days holiday, and free onsite gym.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real impact on Net Zero projects while developing your skills.
- Qualifications: Customer service experience and knowledge of billing systems preferred.
Contracts Administrator
A vacancy has arisen for the position of a Contracts Administrator (14 Months FTC Maternity Cover) to join our dynamic Metering & Billing team based at our Head Office in Blackburn. Our Metering & Billing team currently manage the energy billing for core utilities including Heat, Electricity and Water for over 35,000 customers.
Who are Vital Energi?
Here at Vital Energi we are a leading provider of renewable energy infrastructure and systems to the public and private sector. We are supporting Hospitals, Universities, New Build developments, Towns and Cities as well as Industrial and Commercial clients to decarbonise their buildings. We have, and continue to, work on ground-breaking projects throughout the UK that are really making a difference to achieve our Net Zero targets, and we were recently recognised for this by our Industry Association, awarding us the Contribution to Net Zero award.
Roles and Responsibilities
- Issuing of final, monthly, and quarterly credit bills and credit billing for assigned contracts ensuring that the correct business processes are followed at all times.
- Issuing and accurate reporting of additional bills to ensure additional revenue is recorded.
- Providing customer service support to our meter and billing customers via various communication channels which include the company online ticketing system, telephone, and email within agreed SLA’s.
- Providing customers with their preferred method of payments. Discussing and agreeing payment plans with residents and clients
- Monthly calls with clients to discuss updates / issues / progress.
- Carrying out credit billing contract procedures which include reminder notices for overdue bills and monthly reports for clients and internal reporting
- Administration tasks in relation to new customer account requests (issuing welcome packs / letters)
- Dealing with escalated customer dissatisfaction / complaints / client billing enquires with a Right First-Time approach.
- Ensuring contract data is cleansed and maintained regularly in compliance with our contractual obligations.
- Proactive monitoring and maintenance of client documentation ensuring all business systems are accurate and in accordance with GDPR regulations.
- Ensuring that the company credit management system is updated with all communication and is the single source of information.
- Liaising with senior co-ordinators to support the mobilisation and onboarding
- Enhanced debt collection and setting up payment plans
You Will Need
Skills and Experience
- Previous experience working within a customer service facing role.
- Knowledge & experience of working with electronic customer service systems and previous Billing / Invoicing experience is desirable.
Competencies
- Strong customer focus with excellent customer service skills including confidentiality, tact and diplomacy.
- Knowledge and understanding of GDPR regulations in relation to processing sensitive personal information.
- Strong attention to detail and accuracy
- A flexible approach to managing workload with the ability to work to deadlines and able to prioritise and perform tasks under pressure.
- The ability to communicate clearly and concisely at all levels using various methods of communication.
- Work effectively as part of a team and help build relationships within it to achieve team goals.
The Package
- Competitive Salary (dependent upon experience)
- Contributory Company Pension Scheme
- Non-contributory death-in-service insurance
- EAP scheme
- 25 Days Holiday plus 8 days bank holidays. Holiday increasing in line with service
- Flexible working hours
- Free Onsite gym
The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements.
Applicants must have the unrestricted and ongoing right to work in the UK for the duration of employment, without the need for sponsorship. Due to the nature of this role, we are unable to support visa sponsorship or employ individuals with time‑limited permission or conditions attached to their right to work in the UK.
Notice to Agency and Search Firm Representatives:
Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you
Contracts Administrator (14 Months FTC Maternity Cover) in Blackburn employer: Vital Energi
Vital Energi is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the renewable energy sector. With a strong commitment to employee growth, we provide comprehensive benefits including a contributory pension scheme, generous holiday allowances, and access to wellness facilities, all while working on groundbreaking projects that contribute to the UK's Net Zero targets. Join us in our mission to decarbonise buildings across the UK and be part of a rapidly expanding team dedicated to making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Administrator (14 Months FTC Maternity Cover) in Blackburn
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Vital Energi.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Vital Energi. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Contracts Administrator (14 Months FTC Maternity Cover) in Blackburn
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Vital Energi.
How to prepare for a job interview at Vital Energi
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Vital Energi's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Vital Energi offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
