At a Glance
- Tasks: Lead and manage residential contracts, ensuring high-quality service and client satisfaction.
- Company: Join Vital Energi, a leader in low-carbon energy solutions.
- Benefits: Competitive salary, company car, pension scheme, and generous leave.
- Other info: Dynamic role with excellent career growth in a purpose-driven organisation.
- Why this job: Make a real impact on London's energy networks and contribute to Net Zero goals.
- Qualifications: Experience in operations management and strong technical understanding of engineering services.
The predicted salary is between 36000 - 60000 € per year.
Vital Energi is continuing its exciting period of growth, and we’re looking for an experienced Operations Manager to play a pivotal role in the operation and maintenance of our residential contracts across London. This is a senior leadership position where you’ll take ownership of contract performance, lead and develop a team of Contract Managers and engineers, and work closely with clients, supply chain partners, and internal stakeholders. You’ll have real influence, autonomy, and the opportunity to make a measurable impact across some of London’s most important residential energy networks.
The Role
As Operations Manager, you will be responsible for the successful delivery of residential O&M contracts, ensuring safe, compliant, and high‑quality service always. You’ll act as a key point of escalation for clients, drive performance against KPIs, and ensure strong commercial and contractual control throughout the contract lifecycle. This role offers the opportunity to combine leadership, technical expertise, and commercial management in a fast‑growing, purpose‑driven organisation.
Key Responsibilities
- Lead and manage the effective delivery of residential O&M contracts
- Ensure day‑to‑day operations and maintenance activities are delivered in line with contractual and technical requirements
- Develop and maintain strong client relationships, attending client meetings and acting as a senior point of escalation
- Monitor, report, and continuously improve contract performance through robust KPI reporting
- Ensure full contractual compliance and clearly communicate requirements across the wider business
- Manage, mentor, and develop Contract Managers, engineers, and wider operational teams
- Take ownership of contract budgets, cost control, and financial performance across the contract lifecycle
- Ensure contracts are fully compliant with all statutory, regulatory, health & safety, environmental, and corporate requirements
The Company
Vital Energi is a leading provider of low‑carbon and renewable energy infrastructure to the public and private sectors. We support Hospitals, Universities, New Build Developments, Towns & Cities, and Industrial & Commercial clients to reduce carbon emissions and improve the efficiency and resilience of their buildings. We are proud to play a key role in enabling the UK’s Net Zero ambitions through the delivery and long‑term operation of heat networks and energy systems.
About You
You’ll be a confident and experienced operational leader with a strong background in facilities management, engineering services, or heat networks, and a proven ability to manage residential contracts.
Essential Experience & Skills
- Several years’ experience as a Contracts Manager or Operations Manager within a facilities management or engineering environment
- Strong technical understanding of engineering‑led service environments
- Knowledge of heat networks, district heating, or building services (highly desirable)
- Solid understanding of health & safety, environmental compliance, and relevant regulations
- Confident communicator with the ability to build strong relationships with clients and stakeholders
What We Offer
In return, you’ll join a growing, values‑driven organisation with excellent benefits and long‑term career opportunities:
- Competitive salary (negotiable depending on experience)
- Company car
- Contributory Company Pension Scheme
- Employee Assistance Programme
- 25 days annual leave plus 8 bank holidays
- Additional holiday entitlement linked to length of service
- Option to buy or sell annual leave
- Discounted gym membership across the UK
- The opportunity to play a meaningful role in delivering the UK’s Net Zero future
The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements. Applicants must have the unrestricted and ongoing right to work in the UK for the duration of employment, without the need for sponsorship. Due to the nature of this role, we are unable to support visa sponsorship or employ individuals with time‑limited permission or conditions attached to their right to work in the UK.
Operations Manager employer: Vital Energi Utilities Limited
Vital Energi is an exceptional employer, offering a dynamic work environment where you can lead impactful projects in London's residential energy sector. With a strong commitment to employee development, competitive benefits including a company car and generous leave policies, and the opportunity to contribute to the UK's Net Zero ambitions, you'll find meaningful and rewarding career growth here.
Contact Detail:
Vital Energi Utilities Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their projects and how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in contributing to their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Operations Manager role. Keep it concise but impactful, highlighting your leadership and technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Vital Energi.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Operations Manager role. Highlight your leadership experience, technical expertise, and any relevant projects you've managed in facilities management or engineering.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Vital Energi. Don’t forget to mention your understanding of heat networks and client relationship management.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance against KPIs and manage contracts effectively. Numbers and results speak volumes, so include them where possible!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Vital Energi Utilities Limited
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the specifics of residential O&M contracts. Be prepared to discuss how you've successfully managed similar contracts in the past, focusing on your approach to performance monitoring and KPI reporting.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Use the interview to highlight your experience in managing and mentoring teams. Share specific examples of how you've developed your team members and improved their performance.
✨Demonstrate Client Relationship Management
Vital Energi values strong client relationships. Prepare to discuss how you've built and maintained these relationships in previous roles. Think of examples where you acted as a point of escalation and how you resolved issues effectively.
✨Emphasise Compliance and Safety Knowledge
Given the importance of health & safety and environmental compliance in this role, be ready to talk about your understanding of relevant regulations. Provide examples of how you've ensured compliance in past projects and the impact it had on contract performance.
