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- Tasks: Provide 1st/2nd line IT support and handle queries in a busy IT department.
- Company: Join Vitaflo, part of Nestlé Health Science, dedicated to enhancing lives through innovative nutrition.
- Benefits: Enjoy competitive salary, 25 days leave, gym membership, and private healthcare.
- Why this job: Be part of a collaborative team making a real impact in the health sector.
- Qualifications: Education or experience in IT, with knowledge of Windows 10/11 and Office 365.
- Other info: Dynamic workplace with opportunities for growth and a focus on diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Vitaflo (International) Limited is part of Nestlé Health Science. For more than 25 years, Vitaflo has developed innovative specialised clinical nutritional products for inherited metabolic disorders, pediatric kidney disease, and specialised diets such as the ketogenic diet. Vitaflo products offer patients choice, flexibility, and convenience. We combine the latest medical research, together with insights on changing modern lifestyles to best support patients in the compliance of restrictive therapeutic diets. Vitaflo continues its mission of Enhancing Lives Together with research and development at the heart of what we do. Our Headquarters, based in Liverpool, is the hub of innovative and creative activity.
We are currently looking to recruit an IT Service Desk Technician to work at our Liverpool Headquarters site on a full time, permanent contract working 34 hours per week Monday to Friday. You will be responsible for working within a busy IT department providing 1st/2nd line IT support in the areas of software and hardware, as well as handling IT queries from various stakeholders across the business.
What will you do?
- Handle incidents or requests submitted on the IT Service Desk and other alternative methods
- Maintaining the IT and end user knowledge base
- Handle requests and incidents timely and efficiently, ensuring users are updated on status
- Set up new equipment and updating existing systems
- Creation and maintenance of user accounts including access permissions for IT managed systems
- Service and fix equipment including laptops, desktops, mobile devices and printers
- Assist and work on different IT projects for the business
- Deliver high customer service
Who are we looking for?
- Minimum requirement: education or experience in computing, IT, or a related field
- Technical knowledge of Windows 10/11 and Office 365
- Positive mindset and open to learning new technologies
- Excellent organisational skills that reflect the ability to prioritise workload
- Strong analytical mindset with the ability to problem solve
- Ability to work under pressure
- Effective communication skills
- Able to work independently and as part of a team
- Strong attention to detail
- Self-motivated and enthusiastic
What we offer?
- Competitive salary
- 25 days annual leave (pro rata for part time) plus bank holidays and Christmas shut down
- Discretionary bonus scheme (subject to qualifying period)
- Gym membership/allowance (subject to qualifying period)
- Employer pension contribution (3% rising to 5% subject to qualifying period then matched to a maximum of 10%). Employee minimum contributions apply
- Private healthcare (subject to qualifying period)
- Volunteering opportunities
- Cycle to work scheme (subject to qualifying period)
At Vitaflo (International) Ltd, our values are rooted in respect - for our employees, our customers and our patients. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all, and we may collect relevant anonymized data for monitoring purposes during our candidate registration process.
IT Service Desk Technician in Liverpool employer: Vitaflo
Contact Detail:
Vitaflo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician in Liverpool
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT support. We recommend setting up mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or relevant experience, bring it along to interviews. Demonstrating your technical know-how can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace IT Service Desk Technician in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Technician role. Highlight your experience with Windows 10/11 and Office 365, as well as any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our mission at Vitaflo. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re all about strong analytical skills and problem-solving, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Vitaflo
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11 and Office 365. Be ready to discuss how you've used these systems in past roles or projects, as this will show your familiarity and confidence with the tools they'll expect you to support.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about a time when you resolved a tricky problem or improved a process. This will demonstrate your analytical mindset and ability to work under pressure, which are key for this role.
✨Emphasise Customer Service
Since you'll be providing support to various stakeholders, highlight your experience in delivering excellent customer service. Share stories that illustrate your communication skills and how you keep users updated on their requests, showing that you understand the importance of user satisfaction.
✨Be Ready to Learn
Vitaflo values a positive mindset and openness to learning new technologies. Be prepared to discuss how you stay current with IT trends and your willingness to adapt. This shows that you're not just looking for a job, but are genuinely interested in growing with the company.
