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For Companies At a Glance
- Tasks: Support patients with dietary needs and manage medical supplies efficiently.
- Company: Vitaflo, a leader in innovative clinical nutrition for over 25 years.
- Benefits: Competitive salary, 25 days leave, gym membership, and private healthcare.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Strong communication skills and experience in customer service required.
- Other info: Join a diverse team in a fast-paced, rewarding environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Vitaflo (International) Limited is part of Nestlé Health Science, with a global footprint in Clinical Nutrition. Our headquarters in Liverpool leads innovative activity and patients\’ needs are at the forefront.
Vitaflo has developed innovative specialised clinical nutritional products for inherited metabolic disorders, pediatric kidney disease, and specialised diets such as the ketogenic diet. Our products offer patients choice, flexibility, and convenience. We combine medical research with insights on modern lifestyles to support patients in complying with restrictive therapeutic diets. Our mission is Enhancing Lives Together with R&D at the heart of what we do.
Role
Vitaflo International Ltd are currently looking to recruit a Care Coordinator to be based in our head office in Liverpool City Centre, on a full-time permanent contract. Reporting directly to the Customer Care Manager, the successful candidate will be part of a team supporting circa 2.3k patients with specific dietary needs. Our phone lines are open Monday to Friday between 8am to 6pm, and the successful applicant will be required to work 34 hours per week.
Responsibilities
- Managing patients supplies of medical feeds.
- Supporting patients by checking stock levels to ensure that they are rotating stock correctly, raising their order in line with their regime and needs.
- Managing repeat prescription process and working closely with our in-house pharmacy team to ensure speedy delivery.
- Liaising closely with dieticians, GP practices and external pharmacies to deliver a professional and supportive experience for our patients.
Key Skills And Experience
- Ability to work in a fast paced customer focused environment.
- Experience of handling and resolving customer issues.
- Comfortable working in a change driven, high-pressure environment.
- Able to demonstrate strong communication skills.
- Experience of accurately inputting information onto a database.
- A strong team player.
- A hands-on, caring approach.
- Excellent customer service skills in order to build brand loyalty.
What we offer
- Competitive salary
- 25 days annual leave (pro rata for part time) plus bank holidays
- Discretionary bonus scheme (subject to qualifying period)
- Gym membership/allowance (subject to qualifying period)
- Employer pension contribution (3% rising to 5% subject to qualifying period then matched to a maximum of 10%). Employee minimum contributions apply
- Private healthcare (subject to qualifying period)
- Volunteering opportunities
- Cycle to work scheme (subject to qualifying period)
At Vitaflo (International) Ltd, our values are rooted in respect – for our employees, our customers and our patients. That\\\’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all, and we may collect relevant anonymized data for monitoring purposes during our candidate registration process.
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Care Coordinator employer: Vitaflo
Contact Detail:
Vitaflo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Vitaflo. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Vitaflo’s products and values. Show us you’re genuinely interested in enhancing lives together and how your skills align with their mission.
✨Tip Number 3
Practice your communication skills! As a Care Coordinator, you’ll need to demonstrate excellent customer service. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Care Coordinator role. Highlight any relevant experience you have in managing patient supplies or working in a customer-focused environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting patients with specific dietary needs. Share any personal experiences or insights that connect you to our mission at Vitaflo.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to convey information clearly in your application. Whether it's through your CV or cover letter, we want to see how you can effectively communicate with patients and team members.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Vitaflo!
How to prepare for a job interview at Vitaflo
✨Know Your Stuff
Before the interview, make sure you understand Vitaflo's mission and the specific dietary needs of the patients you'll be supporting. Familiarise yourself with their products and how they enhance lives. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Communication Skills
As a Care Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Think about times when you resolved issues or provided support, as these stories will highlight your ability to thrive in a fast-paced environment.
✨Demonstrate Team Spirit
Vitaflo values teamwork, so be ready to discuss your experience working collaboratively. Share instances where you contributed to a team goal or supported colleagues. This will illustrate that you're not just a lone wolf but someone who can work well with others to enhance patient care.
✨Prepare for Change
Given the change-driven nature of the role, think about how you've adapted to new situations in previous jobs. Be prepared to discuss your approach to managing change and how you stay calm under pressure. This will reassure the interviewers that you can handle the dynamic environment at Vitaflo.