Care Coordinator in London

Company description: Vitaflo (International) Limited For more than 25 years, Vitaflo has developed innovative specialised clinical nutritional products for inherited metabolic disorders, pediatric?kidney disease, and specialised diets such as the ketogenic diet. Vitaflo products offer patients choice, flexibility, and convenience. We combine the latest medical research, together with insights on changing modern lifestyles to best support patients in the compliance of restrictive therapeutic diets. Vitaflo continues its mission of Enhancing Lives Together with research and development at the heart of what we do. Job description: Founded in 1997, Vitaflo develops specialised clinical nutrition products for patients with inherited metabolic disorders, paediatric kidney disease and those requiring specialist diets, including the ketogenic diet. With a global presence, our research and innovation are driven by the needs of the patients we serve. Behind our products is a dedicated and collaborative team, united by a shared passion to make a meaningful difference to patients lives. This dedication is reflected in our people90% of employees said in our 2025 survey that they are proud to work at Vitaflo. Our mission, Enhancing Lives Together, sits at the centre of our business, guiding our decisions, our innovation, and our commitment to patients and their families. Vitaflo International Ltd are currently looking to recruit a Care Coordinator to be based in our head office, on a full-time permanent contract. Reporting directly to the Customer Care Manager, the successful candidate will be part of a team supporting circa 2.3k patients with specific dietary needs. Our phones lines are open Monday to Friday from 8am to 6pm, and the successful candidate will be expected to cover 34 hours per week. We operate a hybrid working policy. As part of the Vitaflo to You team, youll be responsible for: Managing patients supplies of medical feeds. Supporting patients by checking stock levels to ensure that they are rotating stock correctly, raising their order in line with their regime and needs. Managing repeat prescription process and working closely with our in-house pharmacy team to ensure speedy delivery. Liaising closely with dieticians, GP practices and external pharmacies to deliver a professional and supportive experience for our patients. Key skills and experience: Ability to work in a fast paced customer focused environment. Experience of handling and resolving customer issues. Comfortable working in a change driven, high-pressure environment. Able to demonstratestrong communication skills. Experience of accurately inputting information onto a database. A strong team player. Ahands-on, caring approach. Excellent customer service skills in order to buildbrand loyalty. What we offer? Competitive salary 25 days annual leave (pro rata for part time) plus