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- Tasks: Manage customer accounts, ensuring satisfaction and seamless service delivery.
- Company: Vitaflo is a pioneering company in clinical nutrition, part of Nestlé Health Science.
- Benefits: Enjoy competitive salary, 25 days leave, gym membership, and private healthcare.
- Why this job: Join a proud team focused on innovation and enhancing lives through nutrition.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office.
- Other info: Diversity and inclusion are core values; we welcome all perspectives.
The predicted salary is between 30000 - 42000 £ per year.
For more than 25 years, Vitaflo has developed innovative specialised clinical nutritional products for inherited metabolic disorders, pediatric kidney disease, and specialised diets such as the ketogenic diet. Vitaflo products offer patients choice, flexibility, and convenience. We combine the latest medical research, together with insights on changing modern lifestyles to best support patients in the compliance of restrictive therapeutic diets. Vitaflo continues its mission of Enhancing Lives Together with research and development at the heart of what we do.
We are part of Nestlé Health Science and continue to expand our global footprint with a worldwide presence in Clinical Nutrition. Behind our pioneering company are people who drive breakthroughs in research and development, creating innovative impact. Our employees are at the heart of what we stand for with 96% saying they are proud to work for us and 94% recommending Vitaflo as a good place to work. Our Headquarters, based in Liverpool, is the hub of innovative and creative activity. We strive to be at the cutting edge of our industry sector with patients' needs being at the forefront of our mind. We work collaboratively, share our knowledge and expertise and above all love what we do and why we do it.
Vitaflo (International) Ltd is currently looking to recruit a Customer Account Manager to work within the Customer Services Team on an 18 Months Fixed Term Contract, reporting directly to the Customer Service Manager.
As a Customer Account Manager, you will be responsible for the following:
- Serve as the primary point of contact for assigned customers and countries, fostering and maintaining strong professional relationships.
- Develop a comprehensive understanding of customer operations and requirements to ensure mutual satisfaction and alignment with their business objectives.
- Analyse and monitor customer Key Performance Indicators (KPIs), conducting regular reviews to assess performance and identify areas for improvement.
- Implement effective actions to address and resolve operational challenges, ensuring seamless service delivery.
- Process customer orders accurately and within agreed timelines, including the preparation and submission of necessary export documentation.
- Ensure the timely delivery of correct products to customers, maintaining high service standards.
- Monitor stock levels and timeline issues that may affect customer demand, collaborating with the demand planning team to optimise service levels.
- Address customer inquiries with a sense of ownership, ensuring prompt resolution and satisfaction.
- Record all product quality and logistics complaints within established timeframes, adhering to the prescribed complaints handling procedures.
- Proactively resolve any issues that arise during the order processing and delivery stages, ensuring clear communication with both internal and external stakeholders.
- Coordinate Intermarket Product Briefs to facilitate the export of products into receiving markets effectively.
- Provide administrative support to the UK and Ireland sales team as required, ensuring efficient operations.
- Actively participate in project meetings, contributing insights and expertise to drive successful outcomes.
Essential Criteria:
- Demonstrated experience in a similar role within Customer Service or Operations, showcasing a proven track record of success.
- Exceptional communication and interpersonal skills, with a strong ability to foster relationships across all organizational levels.
- Proficient in Microsoft Windows, including advanced skills in Microsoft Word and Excel.
- Meticulous attention to detail, ensuring accuracy and quality in all tasks.
What we offer?
- Competitive salary
- 25 days annual leave (pro rata for part time) plus bank holidays and Christmas shut down
- Discretionary bonus scheme (subject to qualifying period)
- Gym membership/allowance (subject to qualifying period)
- Employer pension contribution (3% rising to 5% subject to qualifying period then matched to a maximum of 10%). Employee minimum contributions apply
- Private healthcare (subject to qualifying period)
- Volunteering opportunities
- Cycle to work scheme (subject to qualifying period)
At Vitaflo (International) Ltd, our values are rooted in respect - for our employees, our customers and our patients. That's why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all, and we may collect relevant anonymized data for monitoring purposes during our candidate registration process.
Customer Account Manager in Liverpool employer: Vitaflo International Ltd
Contact Detail:
Vitaflo International Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Liverpool
✨Tip Number 1
Familiarise yourself with Vitaflo's products and their impact on patients' lives. Understanding the clinical nutritional products they offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Vitaflo, especially those in customer service or account management roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience with KPIs and operational challenges will show that you have the skills needed for the Customer Account Manager position.
✨Tip Number 4
Demonstrate your proficiency in Microsoft Excel by being ready to discuss how you've used it to analyse data or improve processes in previous roles. This will be particularly relevant given the emphasis on monitoring customer KPIs in the job description.
We think you need these skills to ace Customer Account Manager in Liverpool
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand Vitaflo's mission and values. Familiarise yourself with their products and the specific needs they address in clinical nutrition. This knowledge will help you tailor your application to align with their goals.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer service or operations. Provide specific examples of how you've successfully managed customer relationships and resolved issues, as these are key aspects of the Customer Account Manager role.
Showcase Communication Skills: Since exceptional communication is essential for this position, make sure to demonstrate your interpersonal skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with various stakeholders in previous roles.
Tailor Your Application: Customise your CV and cover letter for the Customer Account Manager position. Address the specific responsibilities mentioned in the job description, such as monitoring KPIs and processing customer orders, to show that you are a perfect fit for the role.
How to prepare for a job interview at Vitaflo International Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Vitaflo thoroughly. Understand their products, mission, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Customer Account Manager, you'll need to showcase your experience in customer service. Prepare examples of how you've successfully managed customer relationships and resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Analytical Abilities
The role involves monitoring KPIs and analysing customer performance. Be ready to discuss your analytical skills and provide examples of how you've used data to drive improvements in previous roles. This will demonstrate your ability to contribute to the company's success.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows that you're engaged and serious about finding a good fit for both you and Vitaflo.
