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- Tasks: Manage the full order process and ensure customer satisfaction.
- Company: Join a fast-paced, growing business in an exciting niche sector.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and flexible working hours.
- Why this job: Be part of a supportive team with great culture and opportunities for progression.
- Qualifications: Experience in sales order fulfilment and strong organisational skills required.
- Other info: Office-based role with a chance to work flexibly after probation.
The predicted salary is between 28800 - 43200 £ per year.
We’re working with a fast-paced, growing business in a niche and exciting sector that’s looking for an experienced and organised professional to take ownership of order fulfilment and customer coordination. This is a pivotal role sitting at the heart of the business, offering the chance to join a friendly, supportive team with a great culture and strong track record of internal progression.
In this role, you’ll be responsible for managing the full order process from start to finish – ensuring accuracy, liaising with internal teams across sales, logistics and finance, and acting as the key point of contact for customers on their orders. If you enjoy spinning plates, solving problems, and being part of a fast-moving environment where no two days are the same, this could be a brilliant next step.
Key Responsibilities:- Manage the end-to-end order processing function with precision and efficiency
- Communicate with internal departments to ensure seamless order fulfilment and timely dispatch
- Input and validate customer orders, checking pricing, quantities and product information
- Keep customers updated on order progress, handling any queries or changes professionally
- Process amendments, cancellations and returns according to internal processes
- Maintain accurate records for audit and reporting purposes
- Support the sales team with any order-related queries or discrepancies
- Spot and suggest improvements to processes that could enhance customer experience or internal efficiency
- Deliver excellent service at every touchpoint, ensuring customers feel valued and informed
- Competitive salary
- Annual performance-related bonus
- Private healthcare
- Genuine work-life balance, with flexible start and finish times
- Great team culture in a well-established, successful business
If you’re detail-driven, enjoy coordinating multiple moving parts, and take pride in providing a smooth, reliable service to customers, we’d love to hear from you.
Sales / Admin Office employer: Vitae Financial Recruitment
Contact Detail:
Vitae Financial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales / Admin Office
✨Tip Number 1
Familiarise yourself with the order fulfilment process. Understanding how orders are processed from start to finish will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills. Since this role involves liaising with various internal teams and customers, being able to articulate your thoughts clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully handled challenges or improved processes, as this will resonate well with the fast-paced nature of the role.
✨Tip Number 4
Research the company culture and values. Being able to align your personal values with those of the company can make a strong impression and demonstrate that you're a good fit for their team.
We think you need these skills to ace Sales / Admin Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order fulfilment and customer coordination. Use specific examples that demonstrate your ability to manage processes efficiently and communicate effectively with internal teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with the key responsibilities outlined in the job description, such as managing order processes and enhancing customer experience.
Highlight Problem-Solving Skills: In your application, emphasise your problem-solving abilities. Provide examples of how you've successfully handled challenges in previous roles, particularly in fast-paced environments where you had to coordinate multiple tasks.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Sales Order Fulfilment Coordinator role.
How to prepare for a job interview at Vitae Financial Recruitment
✨Showcase Your Organisational Skills
In a role that requires managing the full order process, it's crucial to demonstrate your organisational abilities. Prepare examples of how you've successfully coordinated multiple tasks or projects in the past, highlighting your attention to detail and efficiency.
✨Understand the Company Culture
Research the company's values and culture before the interview. Since they emphasise a friendly and supportive team environment, be ready to discuss how you can contribute positively to their team dynamics and align with their culture.
✨Prepare for Customer Interaction Scenarios
As you'll be the key point of contact for customers, think about potential scenarios you might face. Prepare to discuss how you would handle customer queries, amendments, or complaints, showcasing your problem-solving skills and commitment to excellent service.
✨Highlight Your Process Improvement Ideas
The job description mentions spotting and suggesting improvements to processes. Come prepared with ideas on how you could enhance order fulfilment or customer experience based on your previous experiences, showing your proactive approach and willingness to contribute to the team's success.
