Head of Mid-Market Client Management - Credit Risk

Head of Mid-Market Client Management – Credit Risk

London, Hybrid (2 days per week)

£75,000 – £85,000 + Competitive Commission Scheme + Travel Allowance + 28 Days Holiday + Birthday Off + Healthcare (Employee & Dependent) + 12% Pension

A fantastic opportunity has arisen for a strategic and commercially astute leader with a strong background in credit risk to take charge of a high-performing Client Management team within a global financial services organisation.

This role is pivotal in driving retention, profitability, and expansion across the Mid-Market portfolio. You will oversee client relationships while ensuring a rigorous approach to risk assessment and portfolio management, fostering a culture of excellence, innovation, and collaboration.

Key Responsibilities:

• Lead, mentor, and develop a team of Client Managers to achieve ambitious retention and growth targets.
• Design and implement strategic plans to optimise client relationships and portfolio profitability.
• Oversee credit risk exposure, collaborating with risk teams to manage loss ratios effectively.
• Drive compliance with regulatory frameworks, including KYC, GDPR, and industry best practices.
• Strengthen relationships with clients and brokers, identifying opportunities for expansion.
• Promote operational efficiency and a data-driven approach to decision-making.
• Champion a culture of continuous improvement, innovation, and engagement.

What We’re Looking For:

• Extensive experience in credit risk management, ideally within trade credit insurance, financial services, or risk management sectors.
• Proven ability to lead and develop high-performing teams.
• Strong commercial acumen, with a track record in client retention and revenue growth.
• Excellent stakeholder management skills, with the ability to influence and collaborate effectively.
• Exceptional analytical, communication, and problem-solving abilities.
• A strategic mindset with the ability to drive change in complex environments.

Tech & Systems Proficiency:

• Microsoft Outlook, Word, Excel & PowerPoint
• CRM systems

Qualifications & Experience:

• A-levels (minimum), with a degree in Business, Finance, or a related discipline preferred.
• Senior leadership experience in account management, credit risk, insurance, or financial services.

This is a fantastic opportunity to step into a senior leadership role within a forward-thinking, globally recognised organisation. If you have a strong background in credit risk and client portfolio management, this role will allow you to make a significant impact while being supported by a strong leadership team.