Head of Account Management

Head of Account Management London, Hybrid (2 days per week) £75,000 – £85,000 + Competitive commission scheme + Travel allowance + 28 days holiday + day off for birthday + Healthcare for employee + dependent + Pension of 12% An exciting opportunity has arisen for a strategic and dynamic leader to take charge of a high-performing Client Management team within a global financial services organisation. This role is pivotal in driving retention, profitability, and expansion across the Mid-Market portfolio while fostering a culture of excellence, innovation, and collaboration. As the Head of Mid-Market Client Management, you will: * Lead, mentor, and develop a team of Client Managers to achieve ambitious retention and growth targets. * Design and implement strategic plans that drive business success. Ensure strong operational efficiency, working closely with key stakeholders across the business. * Oversee client and broker relationships, identifying opportunities to expand services. Manage portfolio profitability by collaborating with risk teams to optimise loss ratios. * Drive compliance and best practice across regulatory frameworks, including KYC and GDPR. * Champion a culture of continuous improvement, innovation, and engagement. What We're Looking For * A proven track record in leading and developing high-performing teams within financial services. * Strong commercial acumen with experience in client retention and revenue growth. * Excellent stakeholder management skills, with the ability to build and maintain strong relationships. * A deep understanding of trade credit insurance or a related risk management sector. * Exceptional analytical, communication, and problem-solving abilities. * The ability to navigate complex environments and drive change effectively. Tech & Systems Proficiency * Microsoft Outlook, Word, Excel & PowerPoint * CRM systems Qualifications & Experience * A-levels (minimum), with a degree in Business or Finance-related disciplines preferred. * Senior leadership experience in account management, insurance, or financial services. This is a fantastic opportunity to step into a senior leadership role, working within a forward-thinking, globally recognised organisation that values innovation and collaboration. You'll have the chance to shape the future of a key business area while being supported by a strong leadership team. AGY – Vitae Financial Recruitment We Exist To Be Different – Membership NOT Registration