Internal Sales Administrator

Reporting to the Internal Sales Manager you will provide administrative support and service to the external & internal sales team as well as providing excellent customer service to our international customer base.

Working as part of a dynamic team you will demonstrate a positive enthusiastic attitude, be highly self-motivated, and have a good telephone manner with excellent communication and IT skills. You should be able to demonstrate previous sales knowledge gained within a customer service environment and develop effective relationships at all levels., ·Efficiently process customer orders ensuring details are entered into the system accurately and delivered with the correct documentation

· Respond to customer queries on availability of product, expected shipping dates and invoices

-Liaise within internal departments to ensure customer time frames are met

· Ensure customer/order records are complete with updated information regarding delivery issues, amendments, changes to customer requirements.

· Raise Purchase Orders for export transport and liaise with haulers regarding collection and delivery dates

· Prepare Commercial invoices, Packing Lists, Customs Documents and any other relevant export documentation

· Support the Internal Sales Manager and Sales Team to compile weekly and monthly sales reports

The above is not intended to be an exhaustive list of all duties and responsibilities required. Other duties may be assigned.

Knowledge, experience, and competence, Share

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Education and experience – Minimum level of education and experience required

Detail

Essential

Desirable

GCSE’s or equivalent in Maths and English

X

Sales order processing systems experience using iScala or other access-based sales order processing systems

X

Languages a bonus – written and spoken French, German or Polish.

X

Competency framework – competencies necessary to excel in the role

Detail

Essential

Desirable

Competent on Microsoft packages including Word and Excel

X

Confident, clear and polite telephone manner

X

Strong organisational, numeracy and literacy skills

X

A flexible approach and an ability to work under pressure and meet deadlines

X

Strong interpersonal skills including ability to build relationships

Vita