At a Glance
- Tasks: Deliver exceptional service and maintain a premium living environment for residents.
- Company: Join a diverse and inclusive team at Vita Group.
- Benefits: 28 days holiday, birthday off, perks, and career development opportunities.
- Other info: Flexible hours with opportunities for professional growth and recognition.
- Why this job: Make a real difference in residents' lives while enjoying a vibrant work culture.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 26400 £ per year.
We are looking for a Night-Time Customer Service Assistant to deliver a luxury, home‑from‑home experience for our residents while ensuring that the upkeep of our premium site and facilities is maintained at the highest standards.
Responsibilities
- Provide an exceptional and personalised service to residents by anticipating and delivering to their needs; offering information on local attractions and handling enquiries to create a seamless and positive experience.
- Front‑of‑house / Reception: greet and welcome students and guests with a warm, friendly and vibrant attitude. Be on hand for questions that may arise.
- Maintain the upkeep of our premium site and facilities; keep communal areas clean and maintained to a high standard throughout the night‑time shift.
- Ensure our facilities are looked after respectfully by students and guests.
- Deliver solutions to issues or challenges that may arise.
- Conduct block walks every 4–6 hours, surveying and reporting on every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk, and vending machine food products.
- Manage and store parcels correctly so that students can easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas in accordance with health and safety regulations, addressing potential hazards and keeping them tidy and reorganised as required.
Professional Experience
- Experienced customer‑service professional, well‑versed in delivering premium experiences to customers.
- Cleaning will be a significant part of this position; we need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Technologically astute; comfortable using a variety of technology systems and software.
Personal Characteristics
- Operate within a multicultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs, delivering a diverse and equal approach to all.
- Flexibility: our facilities are open 24 hours a day, 356 days a year, including all bank holidays, festive and religious breaks. Flexibility from the Assistant is imperative to ensure continuous service to residents.
Qualifications
- Excellent communication skills; English is the primary spoken language. Multilingual skills are welcomed.
- Strong organisational and leadership qualities with the ability to remain calm under pressure.
- Adaptability, creativity and positivity.
- Resilience, with the ability to effectively navigate unexpected situations.
- Ability to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
Benefits
- Holidays: 28 days paid holiday, including England & Wales bank holidays, on a pro‑rata basis.
- Birthday: Employees are given the day off to celebrate their birthday.
- Perkbox: Access to a Perkbox account to choose lifestyle perks.
- Royal London Pension: 3% contribution from Vita Group plus 5% employee contribution.
- Parties & Events: Annual parties and events to celebrate success.
- Recognition Programmes: Employee of the month vouchers, community champion awards, experience awards, golden buzzer awards, work anniversary recognitions, etc.
- Career Development: Induction and learning & development programme, with professional progression via Bronze, Silver, Gold & Platinum training & recognition schemes.
- 24/7 Employee Assistance: Confidential wellbeing service for personal or work‑related issues.
Right to Work & DBS
All offers of employment are subject to satisfactory pre‑employment checks, which will include Disclosure & Barring Service (DBS) checks. We are unable to offer Right to Work sponsorship; candidates requiring sponsorship will not be considered.
Company Culture
Vita values a diverse and inclusive environment, welcoming colleagues and residents from a wide range of cultural backgrounds and religious beliefs. The organisation is committed to supporting its employees and fostering professional growth.
Customer Service Assistants in Leeds employer: Vita View All Jobs
Vita Group is an exceptional employer that prioritises a luxury, home-from-home experience for its residents while fostering a vibrant and inclusive work culture. With a strong commitment to employee development, offering extensive training programmes and recognition initiatives, staff can thrive in their roles while enjoying generous benefits such as 28 days of paid holiday and a day off for their birthday. Located in a multicultural environment, employees are encouraged to embrace diversity and contribute to a supportive community, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistants in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vita View All Jobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vita View All Jobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistants in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vita View All Jobs:Your cover letter is your chance to shine! Tell us why you want to work at Vita View All Jobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vita View All Jobs!
How to prepare for a job interview at Vita View All Jobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
