Customer Engagement Executive in Wilmslow

– Alderley Edge, Cheshire
Salary:
£26,000 per annum

Hours Per Week:
40 Hours per week

Working Patterns:
Monday – Friday. The role may require flexibility in working hours, including occasional weekends and be onsite during peak operational periods, particularly in the summer season.

Vita Group is an intelligence driven platform creating tomorrow\’s city living. It\’s represented by seven unique lifestyle brands, in multiple cities across the UK and Spain with residents and guests from over 100 countries. Vita\’s principal commitment to its people is to inspire and empower and it\’s something the business is deeply passionate about, hiring the very best people and enabling them to perform at the very best of their abilities. We are looking to appoint an experienced and enthusiastic Customer Engagement Executive to support our customers once they\’ve booked their accommodation, and all through their time as a resident with us.

Our Brands
Vita Group – Vita Student – Union – Uhaus – House of Social – House of Social Food Hall – Dough Religion

Our Customer Engagement Executive\’s
Deliver customer support to our Vita Student brand and will play a key role supporting our Customer Enrolment Manager, as the first point of contact for our residents who have secured their student accommodation, providing a seamless handover from our Sales Team, and ensuring all necessary details are accurately captured to ensure a positive move-in experience, answering any questions that students may have along the way.

• Work closely with Vita Group\’s Sales Teams to ensure a seamless handover of new customer accounts.
• Maintain regular contact with each new customer to ensure a clear understanding of what life at Vita Student looks like, months prior to move-in.
• Work collaboratively with both our UK Head Office and our international teams across China, India and Spain.
• Protect bookings against future cancellations or