Operational Process Improvement Analyst in Stockport

Overview

Operational Process Improvement Analyst — Alderley Edge, Cheshire

Contract: Permanent

Salary: £29-32,000 per annum

Hours Per Week: Full-time, 40 hours per week

Working Patterns: Flexible working hours, Monday – Friday, including 1 day working from home.

Vita Group is a developer and operator of high-quality, intelligent residential communities that are redefining renting, co-living, and urban life. Through its innovative family of brands, Vita Group designs, develops, and operates tailored living environments that enable people to thrive at different stages of their lives.

Role purpose

Our Operational Process Improvement Analyst is a delivery-focused role that works with the Operations Change Manager and wider Business Improvement function. The role digs into teams to identify blockers to good performance and implements practical changes that remove barriers, improve quality of life for teams, and deliver measurable outcomes as part of the wider change strategy. This role provides hands-on delivery capacity to help teams resolve operational issues quickly and supports the embedding of larger change initiatives.

Responsibilities

• Collaborate with teams to understand how work is done, map and diagnose processes, and deliver practical improvements that remove blockers, improve quality of life, and enhance customer experience.
• Identify opportunities to simplify, standardise, centralise, streamline, or automate ways of working.
• Partner with Technology and Business Improvement teams to plan and deliver coordinated change, including system improvements.
• Share insights to strengthen the change pipeline across Business Improvement and Technology.
• Support the delivery and translation of the Group AI and process automation strategy through organisational, process, and behavioural change where it adds real value.

Empowering People

• Foster a change of perspective empowering people to challenge what they do and why, with support from the business to act on that and make a difference for colleagues and customers.
• Encourage cross-functional collaboration, sharing improvements and quick wins that help break down silos.
• Empower teams to build confidence and curiosity, enabling them to take ownership of change and continue improving beyond initial delivery.

Measurement and Reporting

• Demonstrate tangible value by measuring time saved, error reduction, improved response times, enhanced customer experience or reduced admin.
• Establish KPIs to measure and drive the continuous improvement cycle.

Collaboration and Governance

• Build networks with Operations, Customer Engagement, Finance, Asset Management and Lettings to align improvements with operational priorities.
• Ensure improvements and automation activity align with data protection, security and internal governance standards.

What We’re Looking For

• A naturally curious problem-solver who enjoys understanding how things work and how they can work better, who is highly competent in utilizing digital tools, automation or technology-enabled solutions to analyse problems and test improvements.
• Confident working across teams and functions, with the ability to challenge ways of working constructively.
• Comfortable having pragmatic, sometimes difficult conversations focused on outcomes rather than theory.
• Able to translate complex processes into clear visuals and explanations that people actually use.
• Analytical and outcomes-focused, with a bias towards action and delivery.
• Experience in process improvement, operational change or automation would be beneficial, but mindset and approach matter most.

Personal Characteristics

• Have a high standard of English (written and oral).
• Be flexible and adaptable when plans or policies change, often at short notice.
• A strong sense of ownership, emotional intelligence, and a determination to turn challenges into results.
• Be resilient and persistent — not discouraged by difficult conversations.
• Emotional intelligence — able to read tone, context, and non-verbal cues to guide conversations and decisions.
• Possess excellent planning and organisational skills.
• Enthusiasm, a flexible approach to working, and a willingness to go the extra mile when required.
• An excellent listener and all-round brilliant communicator.
• Passionate about connecting with and understanding colleagues and customers.
• Resilient, organised, with a can-do attitude.

What You’ll Gain

• Vita Group’s nurturing environment encourages colleagues to develop, perform and excel at what they do and provides opportunities for career progression.
• An opportunity to shape and lead innovative process and system improvements on an international residential platform with teams based globally.
• The chance to empower teams to automate and improve how they work.
• Exposure to a wide range of business functions, systems and operational challenges.
• Hands-on experience delivering meaningful change that improves how teams work day-to-day, as part of a wider Group transformation strategy.
• A genuine opportunity to drive the business forward, building capability, breaking silos and helping teams work smarter together.

Why work for us

We’re an ambitious business with big plans, powered by teams who care about doing great work and doing it well together. We aim to create an environment where people feel supported, challenged, and trusted with fair, competitive rewards and a culture that helps people perform at their best.

Our head office is designed with people in mind: a modern workspace set in green surroundings, with an onsite restaurant and padel court. Working at Vita means being part of a team that looks out for one another, with thoughtful perks, good food, regular social moments, and wellbeing support that make Vita a place people choose to stay and grow.

22 days’ holiday, increasing by one day per year of service up to 25 days + Christmas shutdown + bank holidays.

Workplace pension (statutory contributions).

Free breakfast and lunch provided in our onsite restaurant.

Free onsite parking and 5-minute walk from train station and bus stops.

Onsite padel court.

Perkbox app - access to hundreds of exclusive retail offers and discounts, health and wellbeing content, learning courses and much more.

Vivup Employee Assistance Programme.

Discounts at House of Social Foodhall.

Complimentary tickets to Stockport County FC.

A year-round calendar of social and wellbeing events.

Important

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.