Residence Supervisor

Residence Supervisor. Lewisham

Salary: £32,000

Contract: Permanent

Working Pattern: Our Supervisors work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.

Vita Student\’s next‑level apartment design offers a variety of studios to suit our students\’ lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Residence Supervisor to support with the day‑to‑day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.

Responsibilities

• Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
• Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
• Create an atmosphere centred on delivering first class service.
• Maintain strong knowledge of company products and services, offering support and information to team members.
• Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
• Connect with customers and develop strong relationships to encourage a strong Vita Student community.
• Audit and oversee operational practices and make suggestions for improvements to the management team.
• Work with the management team to set, evaluate, manage operations, logistics, projects and overall strategic goals.

Professional Experience

• An experienced customer service professional, well‑versed in delivering premium experiences to residents & guests.
• While we aren’t necessarily looking for an experienced manager, we are looking for someone who has played a key role in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Residence Supervisors must be technologically astute.

Personal Characteristics

• You must be a strong team player with a passion for working with people and customers.
• Have excellent communication and problem‑solving skills.
• Possess high personal standards and attention to detail.
• Be highly self‑motivated and flexible.

Benefits

• Holidays – Paid on a pro‑rata basis, supervisors receive 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.
• Perkbox – All employees are given access to a Perkbox account for lifestyle perks.
• Royal London Pension – Vita Group contributes 3% of salary to your pension pot, plus 5% employee contribution.
• Parties & Events – Host parties and events each year, encouraging colleagues to celebrate success together.
• Recognition Programmes – Employee of the month vouchers, community champion awards, etc.
• Career Development – Induction and learning & development programme with Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – Confidential wellbeing support for personal or work‑related issues.

Important

All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other