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For Companies At a Glance
- Tasks: Be the friendly face of our luxury apartments, ensuring residents feel at home and safe.
- Company: Join Union CoLiving, a vibrant community for young professionals in Manchester.
- Benefits: Enjoy paid holidays, birthday off, and access to lifestyle perks through Perkbox.
- Why this job: Experience a dynamic work environment with opportunities for personal growth and recognition.
- Qualifications: Customer service experience is key; previous concierge roles are a plus.
- Other info: Flexibility is essential as we operate 24/7, including holidays.
Join to apply for the Night Concierge role at Vita Student
Night Concierge. Manchester, Circle Square
Hourly Rate: £13
Working Hours: 9pm – 6am, x3 shifts per week
Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance and our services take care of the finer details, so residents enjoy more of each day effortlessly. We’re looking for our next Night Concierge to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards throughout the night.
Our Night Concierge
- Provide An Exceptional & Personalised Service To Residents By Anticipating And Delivering To Their Needs; Offering Information On Local Attractions, And Handling Enquiries With a Focus On Creating a Seamless And Positive Experience
- Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard. – Cleaning will account for a significant period of the Night Concierge duties.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
- Manage & store parcels correctly to allow residents to easily access deliveries as required.
- Be the main point of contact for any potential incident or emergency that may occur onsite.
Additional Responsibilities: Our Concierge team are responsible for delivering a multitude of additional tasks, including:
- Manage room turn arounds, check-in and check-outs.
- Be on hand for questions which may arise.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
Professional Experience
Who we want to join our team
- An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
- Previous Concierge experience would be an advantage.
- Previous experience of working independently through the night would be helpful
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Night Concierge must be technologically astute.
Personal Characteristics
- Vita Uhaus operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Night Concierge is imperative to be available as required to ensure continuous service to residents.
Why work for us…….
Benefits
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
- Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Day Concierge will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.
- Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
- Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
- Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
- Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
- Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
- Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
- 24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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Night Concierge employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Familiarise yourself with the local area and its attractions. As a Night Concierge, you'll be expected to provide residents with information about nearby places, so knowing what's around will help you stand out.
✨Tip Number 2
Showcase your customer service skills during any interactions you have before the interview. Whether it's through networking or casual conversations, demonstrating your ability to connect with people can make a lasting impression.
✨Tip Number 3
Highlight your adaptability and problem-solving skills in discussions. The role requires handling unexpected situations, so sharing examples of how you've successfully navigated challenges in the past can be beneficial.
✨Tip Number 4
Be prepared to discuss your experience with technology. Since the role involves using various systems and software, being able to talk about your tech-savviness will show that you're ready for the demands of the job.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in concierge roles. Emphasise any experience you have working independently during night shifts and your ability to maintain high standards of cleanliness and safety.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Night Concierge position. Mention specific skills that align with the job description, such as excellent communication, adaptability, and a proactive approach to problem-solving.
Showcase Your Multicultural Awareness: Since the role involves interacting with a diverse range of residents, highlight any experience you have in multicultural environments. This could include language skills or previous work in diverse teams.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Vita Student
✨Showcase Your Customer Service Skills
As a Night Concierge, you'll be the face of the company during the night shift. Be prepared to share specific examples of how you've provided exceptional customer service in previous roles. Highlight your ability to anticipate needs and create positive experiences for residents.
✨Demonstrate Your Problem-Solving Abilities
The role requires you to handle unexpected situations calmly and effectively. Prepare to discuss scenarios where you've successfully navigated challenges or emergencies, showcasing your adaptability and resilience.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and understand the key duties, such as maintaining cleanliness and managing parcels. Be ready to discuss how your previous experience aligns with these responsibilities and how you can contribute to maintaining high standards.
✨Emphasise Your Technological Proficiency
Since the role involves using various technology systems and software, be prepared to talk about your comfort level with technology. Share any relevant experience you have with similar systems, as this will demonstrate your readiness for the role.
