At a Glance
- Tasks: Provide exceptional customer service and maintain a premium living environment for residents.
- Company: Join Vita Student, a leader in luxury student accommodation across the UK and Spain.
- Benefits: Enjoy competitive pay, 28 days holiday, birthday off, and access to lifestyle perks.
- Other info: Flexible night shifts with opportunities for career development and recognition.
- Why this job: Be part of a vibrant team creating a home-from-home experience for students.
- Qualifications: Customer service experience and a proactive approach to cleanliness and safety.
Hourly Rate: £13.45
Contract: Permanent, 27 hours per week
Working Hours: 3 nights on, 4 nights off, 9pm - 6am
Vita Student are launching four brand-new residences across the UK & Spain, giving students even more choice across the UK and Europe while setting a new standard for premium student living. The openings in Edinburgh, Birmingham, Newcastle and Madrid reflect Vita Student’s continued commitment to exceptional locations, contemporary design and an all-in living lifestyle that supports both academic success and wellbeing.
To support our premium services, we’re building a brand new team, including Customer Service Assistants to deliver a luxury, home‑from‑home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Our Night‑Time Customer Service Assistant:
- Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night‑time shift.
- Ensure our facilities are being looked after respectfully by students & guests.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations.
Who we want to join our team...
Professional Experience:- An experienced customer service professional, well‑versed in delivering premium experiences to customers.
- Cleaning will amount to a significant part of this position.
- Our Customer Service Assistants must be technologically astute.
- Excellent communication skills; English will be the primary spoken language.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements.
- Flexibility is imperative to ensure continuous service to residents.
Why work for us:
- Holidays – 28 days paid holiday including England & Wales Bank Holidays, pro‑ratio.
- Your Birthday – Employees take their birthday off work.
- Perkbox – Access to a Perkbox account for lifestyle perks.
- Royal London Pension – Vita Group contributes 3% of salary to your pension pot.
- Parties & Events – Hosting parties and events each year.
- Recognition Programmes – Numerous recognition schemes for employees.
- Career Development – Thorough induction and learning & development programme.
- 24/7 Employee Assistance – Access to a confidential service for support and guidance.
Right to Work & DBS: All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Customer Service Assistant - Nights in Newcastle upon Tyne employer: Vita Student
Vita Student is an exceptional employer that prioritises the wellbeing and professional growth of its employees, offering a vibrant work culture in the heart of Newcastle. With competitive benefits such as 28 days paid holiday, a unique birthday leave policy, and access to a variety of lifestyle perks through Perkbox, employees are rewarded for their dedication. The company fosters a supportive environment with opportunities for career development and recognition, making it an ideal place for those seeking meaningful and rewarding employment in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Nights in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vita Student. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vita Student before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant - Nights in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vita Student:Your cover letter is your chance to shine! Tell us why you want to work at Vita Student specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vita Student!
How to prepare for a job interview at Vita Student
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
