Residence Supervisor - Manchester City Centre

Overview

Residence Supervisor, Manchester, Circle Square

Salary: £28,500 plus 10% bonus subject to performance targets

Contract: Permanent, 45 hours per week

Working Pattern: Supervisors work collaboratively throughout the full working week, Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.

Vita Student’s next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury and comfort to our residents, surrounded by premium amenities and a vibrant city life.

We are seeking a dynamic and organised Residence Supervisor to support the day-to-day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.

Our Residence Supervisors Play a critical role within the day-to-day operations of Vita Student.

• The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues are working together to achieve the high standards the Vita brand prides itself on.
• Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
• Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
• Create an atmosphere centred on delivering first class service.
• Maintain strong knowledge of company products and services, offering support and information to team members.
• Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
• Connect with customers and develop strong relationships to encourage a strong Vita Student community.
• Audit and oversee operational practices and make suggestions for improvements to the management team.
• Work with the management team to set, evaluate operations, logistics, projects and overall strategic goals.

Who we want to join our team

Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. As this is a supervisory role, we are looking for someone who has experience of supporting colleagues across multi-functioning teams, providing support and guidance where required.

Professional Experience

• An experienced customer service professional, well-versed in delivering premium experiences to residents and guests.
• While we aren’t necessarily looking for an experienced manager, we are looking for someone who has played a key role in supporting, mentoring, guiding and coordinating colleagues in a supervisory / team leadership role.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Residence Supervisors must be technologically astute.

Personal Characteristics

• You must be a strong team player with a passion for working with people and customers.
• Have excellent communication and problem-solving skills.
• Possess high personal standards and attention to detail.
• Be highly self-motivated and flexible.

We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our residents’ experience premium and luxurious.

Benefits and Conditions

• Holidays – Holidays are paid on a pro-rata basis reflective of hours worked. Supervisors will receive 28 days paid holiday including England & Wales bank holidays, pro-rata.
• Perkbox – All employees have access to a Perkbox account with lifestyle perks that matter, such as cinema tickets, discounts, and experiences.
• Royal London Pension – Vita Group contributes 3% of salary to the pension pot in addition to a 5% employee contribution.
• Parties & Events – We host events to reward hard work and celebrate success.
• Recognition Programmes – Recognition schemes including employee of the month vouchers and awards.
• Career Development – Induction and learning & development programmes with progression through Bronze, Silver, Gold & Platinum training schemes.
• 24/7 Employee Assistance – Confidential support for personal or work-related issues that may impact wellbeing.

Important

All offers of employment are subject to satisfactory pre-employment checks including DBS checks. Right to Work sponsorship is not offered.