Residence Supervisor in Manchester

Salary: £28,000 per annum

Working Pattern: This role requires 5x 9 hour shifts each week plus 30 minutes for lunch each day. You will be required to work 1 weekend out of 3 on a rotating basis with colleagues.

House of Social next-level apartment design offers a variety of studios to suit our students' lives. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Residence Supervisor to support with the day-to-day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.

Our Residence Supervisors play a critical role within the day-to-day operations of House of Social. The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues are working together to achieve the high standards the Vita brand prides itself on.

• Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
• Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
• Create an atmosphere centred on delivering first class service.
• Maintain strong knowledge of company products and services, offering support and information to team members.
• Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
• Connect with customers and develop strong relationships to encourage a strong House of Social community.
• Audit and oversee operational practices and make suggestions for improvements to the management team.
• Work with the management team to set, evaluate operations, logistics, projects and overall strategic goals.

Who we want to join our team: House of Social delivers a luxury, all-encompassing residential experience to our students. As this is a supervisory role, we are looking for someone who has experience of supporting colleagues across multi-functioning teams, providing support and guidance where required.

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• Experience in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.
• A hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Technologically astute, with the ability to use various technology systems and software.

• A strong team player with a passion for working with people and customers.
• Excellent communication and problem-solving skills.
• High personal standards and attention to detail.
• Highly self-motivated and flexible.

We’re looking for vibrant and enthusiastic people to join our wonderful team here at House of Social. We only recruit the best of the best who pride themselves on making our residents' experience premium & luxurious.

• Holidays: 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
• Perkbox: Access to a Perkbox account for lifestyle perks.
• Royal London Pension: Vita Group contributes 3% of salary to your pension pot.
• Parties & Events: Hosting parties and events each year to celebrate success.
• Recognition Programmes: Employee recognition schemes such as employee of the month vouchers.
• Career Development: Thorough induction and learning & development programme.
• 24/7 Employee Assistance: Confidential service offering support for personal or work-related issues.

Important: All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.