Foodhall Supervisor in Manchester

Overview

Salary: £30,000 per annum

Contract: Permanent, 40 Hours per week

Working Patterns: Our Supervisors work collaboratively throughout the working week Tuesday – Sunday. Shifts can start as early as 7am and finish as late as 2am. Days and hours will rotate weekly subject to demands and team availability.

House of Social Food Hall is Manchester’s newest and most exciting food hall. A collection of five independent kitchens, serving food and drink to suit every taste and time. We’re looking for an accomplished Supervisor to provide leadership support, steering the on-site team to deliver to our premium standards.

Our Supervisor’s Support the daily operations of our premium food hall, ensuring exceptional service, immaculate presentation, and strict adherence to hygiene and quality standards. You will act as a team leader on the floor, driving performance, maintaining product standards, and delivering an outstanding customer experience consistent with premium brand standards. This is a critical and highly visible role within House of Social with an overall responsibility to ensure our food hall, services and amenities run smoothly meeting our premium and luxury brand standards.

• Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
• Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
• Deliver a warm, professional, and tailored guest experience, reflective of a luxury environment.
• Oversee daily operations across multiple kitchens and bar operations.
• Maintain clear communication with kitchen/back-of-house teams to ensure service flow.
• Monitor compliance with all food hygiene and health & safety regulations.
• Create an atmosphere centred on delivering first class service.
• Maintain strong knowledge of products and services, offering support and information to team members.
• Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
• Connect with residents and customers, developing strong relationships to encourage a strong House of Social community.
• Audit and oversee operational practices and make suggestions for improvements to the management team.
• Work with the management team to set, evaluate operations, logistics, projects and overall strategic goals.

Who We’re Looking For…. House of Social boasts 5 individual kitchens, delivering variety of food and drink offerings to our guests. Our aim is to guarantee the best social experience to all customers and our House of Social Student residents. Our Supervisor’s play a critical role ensuring seamless operations and effective leadership.

• Professional Experience
• An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting.
• Strong knowledge of food hygiene regulations and health & safety best practices.
• Proven experience in foodservice, bartending, hospitality, or retail management; food hall, market-style dining, or multi-unit leadership.
• Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers.
• Developed and implemented customer satisfaction programs.
• Compliant with maintenance of building safety standards.
• Good knowledge of POS systems and till operations.

• Personal Characteristics
• Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
• A hands-on attitude, combined with strong communication and people management skills.
• A strategic thinker.
• Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours.

Why work for us……. Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

• Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata).
• Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata).
• Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
• Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences.
• Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
• Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year.
• Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes.
• Career Development – We onboard all employees by means of a thorough induction and learning & development programme.
• 24/7 Employee Assistance – All employees have access to a confidential service offering support and guidance for personal or work-related issues.

Important: Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.