At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming atmosphere for guests.
- Company: Join a luxury accommodation provider in the heart of Manchester.
- Benefits: Earn £13.45 per hour plus holiday pay, with career development opportunities.
- Other info: Flexible hours required; enjoy a multicultural workplace with great recognition programmes.
- Why this job: Be part of a vibrant team and enhance guest experiences in a dynamic environment.
- Qualifications: Customer service experience and a proactive approach to maintaining cleanliness.
The predicted salary is between 15.07 - 15.07 £ per hour.
- Seasonal Customer Service Assistant. Manchester City Centre
- Contract
- : Fixed Term Contract (FTC) until 14th October 2026, 40 hours per week
- Hourly Rate : £13.45 (plus holiday pay, £15.07 per hour in total)
- Working Hours : Varied shift patterns, full flexibility required
Vita Student's next-level apartment design offers a variety of studios to suit our summer guests.
We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life.
We’re looking for our next Customer Service Assistant to cover the summer perioddeliver a luxury, home-from-home experience for our guests.
Our Customer Service Assistant’s
Provide an exceptional & personalised service to guests by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:
- Front of House / Reception; greet and welcome guests with a warm, friendly and vibrant attitude.
- Handle check-in and check-out procedures efficiently.
- Be on hand for questions which may arise.
- Manage room reservations and guest inquiries via phone, email, and in person.
- Process payments, invoices, and ensure accurate billing.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
- Who we want to join our team
- Professional Experience
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
- Personal Characteristics
- Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs.
All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks.
Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK.
- We reward the commitment and dedication of our people by providing the following benefits:
- Holidays
- Your holiday will be paid in addition to your hourly rate
- Royal London Pension
- We care about our people and their future.
Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
- Recognition Programmes
- We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
- Career Development
- Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
- 24/7 Employee Assistance
- The wellbeing of our colleagues is of vital importance to Vita Group.
All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship .
Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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Customer Service Assistant (Seasonal Contract) in Manchester employer: Vita Student
Vita Student is an exceptional employer that prioritises the well-being and development of its team members in the vibrant city of Manchester. With a strong focus on employee growth, competitive salaries, and comprehensive benefits including a Royal London pension, we foster a supportive work culture that values diversity and encourages collaboration. Join us to make a meaningful impact in student living while enjoying a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Seasonal Contract) in Manchester
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Vita Student.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Vita Student.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Vita Student.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Vita Student!
We think you need these skills to ace Customer Service Assistant (Seasonal Contract) in Manchester
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Vita Student, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Vita Student!
How to prepare for a job interview at Vita Student
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Vita Student that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Vita Student during this peak time and how you can be an asset to their team.
