At a Glance
- Tasks: Lead a vibrant team to create a welcoming environment for students and guests.
- Company: Join Vita Student, a luxury residential provider with a focus on premium experiences.
- Benefits: Enjoy competitive salary, generous holidays, perks, and career development opportunities.
- Other info: Be part of a dynamic team with exciting events and recognition programmes.
- Why this job: Make a real impact in students' lives while developing your leadership skills.
- Qualifications: Experience in customer service and team support is essential.
The predicted salary is between 30150 - 36850 £ per year.
Salary: £28,500 plus 10% performance related bonus and generous benefits. Contract: Permanent, full-time. A minimum commitment of 42.5 hours per week. Required Days of Work: Varied each week including weekends; flexibility is required throughout the week. Working Hours: Between 6am-10pm; varied shift patterns. Full flexibility required. Overtime: Opportunities to support both planned and unplanned shift cover.
We are seeking a dynamic and organised Residence Supervisor to support with the day-to-day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests. The Residence Supervisor plays a critical role within the day-to-day operations, providing daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues are working together to achieve high standards.
- Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
- Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
- Create an atmosphere centred on delivering first class service.
- Maintain strong knowledge of company products and services, offering support and information to team members.
- Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
- Connect with customers and develop strong relationships to encourage a strong community.
- Audit and oversee operational practices and make suggestions for improvements to the management team.
- Work with the management team to set, evaluate operations, logistics, projects and overall strategic goals.
Who we want to join our team: We are looking for someone who has experience of supporting colleagues across multi-functioning teams, providing support and guidance where required.
Professional Experience
An experienced customer service professional, well-versed in delivering premium experiences to residents & guests. We are looking for someone who has played a key role in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role. We need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas. Our Residence Supervisors must be technologically astute.
Personal Characteristics
- Strong team player with a passion for working with people and customers.
- Excellent communication and problem-solving skills.
- High personal standards and attention to detail.
- Highly self-motivated and flexible.
Why work for us: Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
- Holidays: 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
- Perkbox: Access to a Perkbox account for lifestyle perks.
- Royal London Pension: Contribution of 3% of salary to your pension pot.
- Parties & Events: Hosting parties and events each year.
- Recognition Programmes: Numerous recognition schemes.
- Career Development: Thorough induction and learning & development programme.
- 24/7 Employee Assistance: Confidential service for personal or work-related issues.
Important: All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. We are unable to offer Right to Work Sponsorship.
Residence Supervisor in London employer: Vita Student
Vita Student in Lewisham is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With a focus on delivering a luxury experience for residents, team members benefit from comprehensive training, flexible hours, and the opportunity to engage with a diverse community, making it a rewarding place to develop your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Residence Supervisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vita Student. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vita Student before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Residence Supervisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vita Student:Your cover letter is your chance to shine! Tell us why you want to work at Vita Student specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vita Student!
How to prepare for a job interview at Vita Student
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
