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- Tasks: Deliver exceptional customer service and maintain a luxury living environment for residents.
- Company: Vita Student, known for stylish and comfortable student accommodation.
- Benefits: Competitive pay, paid holidays, birthday off, and access to lifestyle perks.
- Why this job: Join a vibrant team and create memorable experiences for students in a dynamic setting.
- Qualifications: Experience in customer service and a proactive approach to cleanliness.
- Other info: Flexible hours with opportunities for career development and employee recognition.
The predicted salary is between 13 - 16 £ per hour.
Hourly Rate: £13
Contract: Permanent, 9 hours per week
Working Hours: Saturday night 9pm – 6am
Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Our Night-Time Customer Service Assistant:
- Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude. Be on hand for questions which may arise.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when students & guests are in the shared spaces and during the quieter night hours.
- Ensure our facilities are being looked after respectfully by students & guests.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Who we want to join our team…
Professional Experience
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- Cleaning will amount to a significant part of this position. Whilst we’re not looking for professional cleaners, we need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
- Vita Student operates in a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however, multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us…
- Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK.
- We reward the commitment and dedication of our people by providing the following benefits:
- Holidays – Holidays are paid on a pro‑ratio basis which is reflective of hours worked. Customer Service Assistants will receive 28 days paid holiday including England & Wales Bank Holidays, pro‑ratio.
- Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
- Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as: cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
- Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
- Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
- Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
- Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
- 24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work & DBS: All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
Customer Service Assistant - Nights in Leeds employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Nights in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vita Student. Understand their values and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a premium experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your tech-savviness! As a Customer Service Assistant, you'll be using various technology systems. Brush up on any relevant software or tools you might encounter, and be prepared to discuss how you've used technology to improve customer experiences in the past.
✨Tip Number 4
Be flexible and positive! The job requires adaptability, especially during night shifts. Highlight your ability to stay calm under pressure and your willingness to tackle unexpected situations with a smile. This attitude can really set you apart!
We think you need these skills to ace Customer Service Assistant - Nights in Leeds
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our vibrant team.
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vita Student
✨Know the Company Inside Out
Before your interview, take some time to research Vita Student. Understand their values, the luxury experience they offer, and what makes them stand out in the student accommodation market. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, you'll need to demonstrate your ability to provide exceptional service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your proactive approach and how you handle challenging situations with a positive attitude.
✨Be Ready for Practical Scenarios
Expect questions or scenarios related to maintaining cleanliness and safety in communal areas. Think about how you would manage unexpected situations, like a maintenance issue or a resident's concern. Showing that you can think on your feet and remain calm under pressure will impress the interviewers.
✨Emphasise Your Flexibility and Team Spirit
Vita Student values flexibility and teamwork, especially since the role requires working nights and adapting to various situations. Be prepared to discuss your availability and willingness to work during busy periods or holidays. Share examples of how you've collaborated with others to create a positive environment.