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- Tasks: Deliver exceptional customer service and create a welcoming environment for students.
- Company: Vita Student, a luxury accommodation provider for students in vibrant city locations.
- Benefits: 28 days paid holiday, birthday off, Perkbox perks, and career development opportunities.
- Why this job: Join a dynamic team and make a real difference in students' lives every day.
- Qualifications: Experience in customer service and a proactive approach to maintaining cleanliness.
- Other info: Flexible shifts with opportunities for personal growth and recognition.
The predicted salary is between 13 - 16 £ per hour.
Hourly Rate: £13
Contract: Permanent, 24 hours per week
Working Hours: Varied shift patterns, between 6am - 9pm
Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our students.
Our Customer Service Assistants:
- Provide an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Who we want to join our team:
Professional Experience- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
- Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs.
- All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us:
- Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK.
- We reward the commitment and dedication of our people by providing the following benefits:
- Holidays: Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
- Your Birthday: We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
- Perkbox: All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences.
- Royal London Pension: We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
- Parties & Events: We expect high standards from our people and like to reward demanding work by hosting parties and events each year.
- Recognition Programmes: We recognise and celebrate our people via numerous recognition schemes.
- Career Development: We onboard all employees by means of a thorough induction and learning & development programme.
- 24/7 Employee Assistance: All employees have access to a confidential service; offering support and guidance for personal or work-related issues.
- Right to Work & DBS: All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Customer Service Assistant in Leeds employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vita Student. Understand their values and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations that might come up in the role. Whether it's dealing with a complaint or helping a student find their way, having a few examples ready will make you feel more confident.
✨Tip Number 3
Show off your personality! Vita Student is all about creating a warm and welcoming environment, so let your friendly side shine through during the interview. A positive attitude can go a long way in making a great impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds.
We think you need these skills to ace Customer Service Assistant in Leeds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our vibrant team.
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight your relevant experience and skills that align with what we’re looking for, like your customer service expertise and ability to handle challenges with a smile.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Vita Student
✨Know the Company
Before your interview, take some time to research Vita Student. Understand their values, the luxury experience they aim to provide, and how they cater to a diverse student population. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, you'll need to demonstrate your ability to deliver exceptional service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your proactive approach and how you’ve handled challenging situations with a positive attitude.
✨Emphasise Adaptability and Teamwork
Vita Student values flexibility and teamwork. Be ready to discuss how you've adapted to changing circumstances in previous roles and how you work well with others. Share specific instances where your adaptability made a difference in a team setting or during busy periods.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, the team, or the company culture. This shows your enthusiasm and helps you determine if this is the right fit for you. For example, you might ask about the training and development opportunities available for new hires.
