At a Glance
- Tasks: Welcome students, manage events, and ensure a vibrant atmosphere.
- Company: Join a multicultural team at Vita Student, dedicated to exceptional service.
- Benefits: Enjoy 28 days paid holiday, your birthday off, and access to lifestyle perks.
- Other info: Flexible hours with opportunities for career development and recognition.
- Why this job: Be part of exciting events and create memorable experiences for students.
- Qualifications: Customer service experience preferred; event management skills are a bonus.
The predicted salary is between 27800 - 27800 £ per year.
Glasgow Hourly Rate: £13.45
Contract: Permanent, 23 hours per week
Typical shift patterns: Monday - Friday 3pm - 9pm. Saturday/Sunday: 6am - 12pm. For this opportunity, a great deal of flexibility is required from candidates throughout the week.
Our Customer Service Assistant provides an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Event Management:
- We run our student-experience events 5 nights a week (days may vary Monday - Sunday).
- On-site events can include activities such as cocktail/mocktail making, crafting, yoga, fitness classes, beauty and skincare lessons, games nights etc.
- We also host off-site events such as bowling, crazy golf, and exclusive events such as VIP personal shopping experiences, delivered collaboratively with premium-brand partners.
- Promote events, garnering resident interest and confirming guest list attendance.
- Prepare & deliver events with a lively and vibrant approach.
- Close down events, cleaning and tidying all equipment and products as required.
Professional Experience:
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- Event management experience would be a significant advantage, however full training is provided.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics:
- Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs.
- All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
Flexibility:
Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Benefits:
- Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
- Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
- Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences.
- Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
- Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year.
- Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes.
- Career Development – We onboard all employees by means of a thorough induction and learning & development programme.
- 24/7 Employee Assistance – All employees have access to a confidential service; offering support and guidance for personal or work-related issues.
Right to Work & DBS:
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Student Experience Host - Front Desk & Events (Flexible) in Glasgow employer: Vita Student
Vita Student is an exceptional employer that prioritises a vibrant and inclusive work culture, offering flexible hours and a supportive environment for personal and professional growth. With benefits such as 28 days of paid holiday, a unique birthday leave policy, and access to a variety of lifestyle perks through Perkbox, employees are encouraged to thrive both in and out of the workplace. The company fosters a sense of community through regular events and recognition programmes, making it an ideal place for those seeking meaningful and rewarding employment in Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Host - Front Desk & Events (Flexible) in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vita Student's social media and website. This will help you understand their vibe and tailor your responses to show you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an exceptional experience, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories!
✨Tip Number 3
Show off your flexibility! With the varied shift patterns, be sure to highlight your availability and willingness to adapt. Mention any previous experiences where you’ve had to be flexible in your work.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. It shows you're genuinely interested and engaged, which is always a plus!
We think you need these skills to ace Student Experience Host - Front Desk & Events (Flexible) in Glasgow
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, this role is all about creating a warm and welcoming atmosphere for students.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight any relevant experience you have in customer service or event management, and show us how you can contribute to our vibrant community. We love seeing how you connect your skills to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at Vita Student
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, like providing exceptional customer service and managing events. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Student Experience Host, you'll need to demonstrate your ability to create a positive experience for students. Prepare examples from your past roles where you’ve gone above and beyond for customers. Highlight your proactive approach and any specific situations where you resolved issues effectively.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various situations, such as dealing with difficult guests or managing unexpected challenges during events. Think of scenarios from your previous experiences and how you navigated them successfully. This will show your adaptability and problem-solving skills.
✨Emphasise Your Flexibility and Team Spirit
Given the flexible hours and teamwork required for this role, be prepared to discuss your availability and how you work well in a diverse environment. Share examples of how you've collaborated with others and adapted to changing circumstances, which is crucial for maintaining a seamless service.
