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- Tasks: Provide top-notch customer service and maintain a welcoming environment for residents.
- Company: Vita Student, known for luxury living experiences in Glasgow.
- Benefits: Competitive pay, paid holidays, birthday off, and lifestyle perks.
- Why this job: Join a vibrant team and make a difference in students' lives every night.
- Qualifications: Customer service experience and a proactive approach to cleanliness.
- Other info: Flexible hours with opportunities for career development and recognition.
The predicted salary is between 13 - 16 £ per hour.
Position: Customer Service Assistant – Nights
Location: Glasgow, Scotland, United Kingdom
Compensation & Contract:
- Hourly Rate: £13
- Contract: 6‑week fixed‑term (potential extension)
- Hours: 18 per week, 9pm–6am on Tuesdays & Wednesdays
Overview:
Vita Student delivers a premium living experience across its luxury apartments. We are looking for a Night‑time Customer Service Assistant to provide a high‑quality, home‑like service for residents and maintain the site’s standards with a focus on safety, cleanliness, and guest satisfaction.
Responsibilities:
- Front of house reception: greet students and guests warmly.
- Answer queries and provide local area information.
- Maintain clean and presentable communal spaces throughout the shift.
- Ensure facilities are respected and securely managed.
- Resolve issues or challenges promptly.
- Conduct block walks every 4‑6 hours and report on the building’s condition.
- Refreshment stock replenishment, including coffee, tea, milk, and vending machine products.
- Manage and store parcels so students can easily access deliveries.
- Act as the primary point of contact for incidents or emergencies onsite.
- Maintain waste areas in line with health & safety regulations.
Professional Experience:
- Prior customer‑service experience, preferably delivering premium or hospitality service.
- Comfortable with significant cleaning tasks and a proactive approach to cleanliness and safety.
- Technologically adept with multiple software and systems.
Personal Characteristics:
- Experienced in a multicultural environment with respect for diverse cultures and beliefs.
- Excellent communication skills; English is primary, multilingual skills a plus.
- Strong organisational and leadership abilities, staying calm under pressure.
- Adaptable, creative, and positive attitude.
- Resilient with capability to navigate unexpected situations.
- Capable of standing for extended periods and repetitive movements; reasonable adjustments are considered.
- Flexible to accommodate 24/7 facility operations, holidays, and religious celebrations.
Benefits:
- Paid holidays: 28 days pro‑rata (incl. England & Wales Bank Holidays).
- Birthday off work.
- Perkbox account for lifestyle perks.
- Royal London Pension: 3% employer contribution plus 5% employee contribution.
- Annual parties & events.
- Recognition programs (e.g., employee of the month, community champion).
- Career development via induction and learning & development programmes.
- 24/7 Employee Assistance (confidential support).
Employment Details:
- Entry level, Part‑time
- Right to Work & DBS
- Employment subject to satisfactory DBS checks; no right‑to‑work sponsorship available.
Customer Service Assistant - Nights in Glasgow employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Nights in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vita Student's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve issues or handle emergencies. Role-playing with a friend can help you feel more confident when it comes to showcasing your problem-solving abilities.
✨Tip Number 3
Dress the part! Even though it's a night shift, looking smart and professional can make a great first impression. It shows that you take the role seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Customer Service Assistant - Nights in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience you have in customer service or hospitality, and don’t forget to mention your ability to handle cleaning tasks and maintain safety standards!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you the best candidate for the job. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Vita Student
✨Know the Company
Before your interview, take some time to research Vita Student. Understand their values, the type of service they provide, and what makes them stand out in the hospitality sector. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing a high-quality service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your capability and commitment to excellent service.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and unexpected situations. Prepare by thinking of scenarios where you had to stay calm and adapt quickly. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Dress the Part
Even though it's a night-time position, first impressions matter! Dress smartly and professionally for your interview. This shows respect for the interviewers and indicates that you understand the importance of maintaining a professional appearance in a customer-facing role.
