At a Glance
- Tasks: Provide exceptional customer service and maintain cleanliness in a luxury student accommodation.
- Company: Vita Student, known for stylish and comfortable living spaces.
- Benefits: Competitive pay, pension contributions, recognition programmes, and career development opportunities.
- Other info: Flexible night shifts with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and create memorable experiences for residents while working in a dynamic environment.
- Qualifications: Customer service experience and a proactive approach to cleanliness required.
The predicted salary is between 15.07 - 15.07 £ per hour.
Hourly Rate: £13.45 (plus holiday pay, £15.07 per hour in total)
Contract: Fixed Term Contract (FTC) until 2nd October 2026, 9 hours per week
Working Hours: 9pm - 6am, varied shifts throughout the full week - flexibility required.
We're looking for our next Night-time Customer Service Assistant to deliver a luxury, home from home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Our Night-Time Customer Service Assistant:
- Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night time shift.
- Ensure our facilities are being looked after respectfully by guests.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations.
Who we want to join our team:
Professional Experience- An experienced customer service professional, well versed in delivering premium experiences to customers.
- Cleaning will amount to a significant part of this position.
- Our Customer Service Assistants must be technologically astute.
- Excellent communication skills.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements.
- Flexibility is imperative to ensure continuous service to residents.
Why work for us:
- Royal London Pension - Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
- Recognition Programmes - We recognise and celebrate our people via numerous recognition schemes.
- Career Development - We onboard all employees by means of a thorough induction and learning & development programme.
- 24/7 Employee Assistance - All employees have access to a confidential service offering support and guidance.
Right to Work & DBS: All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Customer Service Assistant - Night Shift - Fixed Term Contract in Edinburgh employer: Vita Student
Vita Student is an exceptional employer that prioritises the well-being and development of its team members in the vibrant city of Manchester. With a strong focus on employee growth, competitive salaries, and comprehensive benefits including a Royal London pension, we foster a supportive work culture that values diversity and encourages collaboration. Join us to make a meaningful impact in student living while enjoying a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Night Shift - Fixed Term Contract in Edinburgh
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Vita Student.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Vita Student. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Assistant - Night Shift - Fixed Term Contract in Edinburgh
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Vita Student.
How to prepare for a job interview at Vita Student
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Vita Student's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Vita Student offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
