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For Companies At a Glance
- Tasks: Be the friendly face of our luxury student accommodation, assisting residents and ensuring a seamless experience.
- Company: Vita Student is redefining urban living with premium spaces and exceptional services for students.
- Benefits: Enjoy 28 days paid holiday, birthday off, and access to lifestyle perks through Perkbox.
- Why this job: Join a vibrant team in a multicultural environment, making a real impact on residents' lives.
- Qualifications: Customer service experience is essential; previous concierge experience is a plus.
- Other info: Flexible hours required; must be tech-savvy and adaptable to various situations.
Day Concierge – Manchester
Join to apply for the Day Concierge role at Vita Student
Hourly Rate: £13
Contract: Permanent, 16 hours per week
Working Hours: 7am – 9pm (working days vary week to week, flexibility required)
Designed for the life blood of the city such as graduates starting their careers, Union CoLiving apartments provide a platform for young professionals to thrive. Central locations provide easy access to work, beautifully styled apartments, co‑working space and social hubs. We’re expanding our Day Concierge team with the appointment of an experienced customer‑focused professional to deliver a luxury, home‑from‑home experience for our residents.
Our Concierge Team
Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions and handling enquiries with a focus on creating a seamless and positive experience.
Responsibilities
- Front of House / Reception: greet and welcome residents and guests with a warm, friendly and vibrant attitude.
- Manage room turnarounds, check‑in and check‑outs.
- Be available for questions that may arise.
- Ensure facilities are looked after respectfully by residents & guests.
- Deliver solutions to issues or challenges that may arise.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
- Conduct block walks every 4‑6 hours surveying and reporting every area of the building.
- Replenish refreshment stock (coffee beans, tea bags, milk, vending machine products).
- Be the point of contact for any potential incident or emergency that may occur onsite.
- Manage & store parcels correctly to allow residents to easily access deliveries as required.
- Maintain waste management areas adhering to health & safety regulations, ensuring hazards are addressed, cleaned, tidied or reorganised as required.
Professional Experience
- An experienced customer service professional, well‑versed in delivering premium experiences to residents & guests.
- Previous concierge experience would be an advantage.
- Ability to demonstrate a proactive approach to maintaining cleanliness and safety of communal areas.
- Technologically astute, able to operate a variety of technology systems and software.
Personal Characteristics
- Can thrive in a multicultural environment, delivering a diverse and equal approach to colleagues and residents.
- Excellent communication skills; English will be the primary spoken language (multilingual skills warmly welcomed).
- Strong organisational and leadership qualities with the ability to remain calm under pressure.
- Adaptable, creative & positive.
- Resilient, able to navigate unexpected situations.
- Capable of tasks involving extended standing and repetitive movements (reasonable adjustments considered).
- Flexibility: facilities open 24/7, 356 days a year; availability required to ensure continuous service.
Benefits
- Holidays – Paid pro‑rata based on hours worked, 28 days including bank holidays.
- Your Birthday – Employees are given the day off to celebrate their birthday.
- Perkbox – Access to Perkbox account to choose lifestyle perks.
- Royal London Pension – 3% of salary contributed plus 5% employee contribution.
- Parties & Events – Annual parties & events to celebrate success.
- Recognition Programmes – Employee of the month vouchers, community champion, experience awards, etc.
- Career Development – Induction and learning & development programmes via Bronze, Silver, Gold & Platinum training.
- 24/7 Employee Assistance – Confidential service for personal or work‑related wellbeing.
Right to Work & DBS
All offers of employment are subject to satisfactory pre‑employment checks, including Disclosure & Barring Service (DBS) checks. We are unable to offer Right to Work Sponsorship; applicants requiring sponsorship will not be progressed.
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Day Concierge employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Familiarise yourself with the local area around Vita Student. Knowing popular attractions, restaurants, and services will help you provide valuable information to residents and guests, showcasing your proactive approach.
✨Tip Number 2
Demonstrate your customer service skills in real-time by volunteering or working in similar environments. This hands-on experience will not only enhance your resume but also give you practical examples to discuss during interviews.
✨Tip Number 3
Showcase your tech-savviness by familiarising yourself with common property management software and communication tools. Being comfortable with technology will set you apart as a candidate who can adapt quickly to the role.
✨Tip Number 4
Prepare for situational questions by thinking of examples where you've successfully handled unexpected challenges. Highlighting your adaptability and problem-solving skills will resonate well with the hiring team.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in concierge roles. Use specific examples that demonstrate your ability to provide exceptional service and handle various tasks efficiently.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Day Concierge role at Vita Student. Mention how your skills align with their requirements, such as your ability to manage enquiries and maintain high standards of cleanliness and safety.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully interacted with customers in the past.
Highlight Technological Proficiency: Vita Student values candidates who are technologically astute. Mention any relevant software or systems you have experience with, and how you’ve used technology to enhance customer service or streamline operations.
How to prepare for a job interview at Vita Student
✨Showcase Your Customer Service Skills
As a Day Concierge, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your proactive approach and problem-solving skills.
✨Demonstrate Cultural Awareness
Vita Student values a multicultural environment. Be ready to discuss how you have successfully interacted with people from diverse backgrounds. This will show your adaptability and respect for different cultures, which is essential in this role.
✨Familiarise Yourself with Local Attractions
Since part of the role involves providing information on local attractions, do some research on popular spots in Manchester. Being knowledgeable about the area will not only impress your interviewers but also demonstrate your commitment to enhancing residents' experiences.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle unexpected situations. Think of scenarios where you had to remain calm under pressure and how you resolved issues effectively. This will showcase your resilience and problem-solving abilities.
