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For Companies At a Glance
- Tasks: Be the friendly face of our luxury student accommodation, assisting residents and ensuring a seamless experience.
- Company: Vita Student is redefining urban living with premium spaces and exceptional services for students.
- Benefits: Enjoy 28 days paid holiday, birthday off, and access to lifestyle perks through Perkbox.
- Why this job: Join a vibrant team in a multicultural environment, making a real impact on residents' lives.
- Qualifications: Customer service experience is essential; previous concierge experience is a plus.
- Other info: Flexible hours required; must be tech-savvy and adaptable to various situations.
Overview
Day Concierge. Manchester, Circle Square. Hourly Rate: £13. Working Hours: 10am – 6pm. Shift Pattern: Saturday & Sunday, 16 hours per week.
Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance and our services take care of the finer details, so residents enjoy more of each day effortlessly. We’re expanding our Day Concierge team with the appointment of an experienced customer focused professional to deliver a luxury, home-from-home experience for our residents.
Responsibilities
- Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
- Manage room turn arounds, check-in and check-outs.
- Be on hand for questions which may arise.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Be on hand, delivering solutions to issues or challenges that may arise.
Additional Responsibilities
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
- Be a point of contact for any potential incident or emergency that may occur onsite.
- Manage & store parcels correctly to allow residents to easily access deliveries as required.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Professional Experience
Who we want to join our team
- An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
- Previous Concierge experience would be an advantage.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Day Concierge must be technologically astute.
Personal Characteristics
- Vita Uhaus operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays. Where festive and religious celebrations require time off, we will always try to accommodate; flexibility from the Day Concierge is imperative to ensure continuous service.
Benefits
- Holidays – 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
- Your Birthday – take your birthday off work.
- Perkbox – access to Perkbox with lifestyle perks.
- Royal London Pension – Vita Group contributes 3% of salary; employee contributes 5%.
- Parties & Events – annual celebrations and rewards for high standards.
- Recognition Programmes – employee of the month, awards, anniversaries, etc.
- Career Development – induction and development programmes with Bronze, Silver, Gold & Platinum training.
- 24/7 Employee Assistance – confidential wellbeing support.
- Right to Work & DBS – all offers subject to pre-employment checks including DBS. Right to Work sponsorship is not offered.
Seniority level: Mid-Senior level.
Employment type: Part-time.
Job function: Other.
Referrals increase your chances of interviewing at Vita Student by 2x. Get notified about new Concierge jobs in Manchester, England, United Kingdom.
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Day Concierge employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Familiarise yourself with the local area around Vita Student. Knowing popular attractions, restaurants, and services will help you provide valuable information to residents and guests, showcasing your proactive approach.
✨Tip Number 2
Demonstrate your customer service skills in real-time by volunteering or working in similar environments. This hands-on experience will not only enhance your resume but also give you practical examples to discuss during interviews.
✨Tip Number 3
Showcase your tech-savviness by familiarising yourself with common property management software and communication tools. Being comfortable with technology will set you apart as a candidate who can adapt quickly to the role.
✨Tip Number 4
Prepare for situational questions by thinking of examples where you've successfully handled unexpected challenges. Highlighting your adaptability and problem-solving skills will resonate well with the hiring team.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in concierge roles. Use specific examples that demonstrate your ability to provide exceptional service and handle various tasks efficiently.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Day Concierge role at Vita Student. Mention how your skills align with their requirements, such as your ability to manage enquiries and maintain high standards of cleanliness and safety.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully interacted with customers in the past.
Highlight Technological Proficiency: Vita Student values candidates who are technologically astute. Mention any relevant software or systems you have experience with, and how you’ve used technology to enhance customer service or streamline operations.
How to prepare for a job interview at Vita Student
✨Showcase Your Customer Service Skills
As a Day Concierge, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your proactive approach and problem-solving skills.
✨Demonstrate Cultural Awareness
Vita Student values a multicultural environment. Be ready to discuss how you have successfully interacted with people from diverse backgrounds. This will show your adaptability and respect for different cultures, which is essential in this role.
✨Familiarise Yourself with Local Attractions
Since part of the role involves providing information on local attractions, do some research on popular spots in Manchester. Being knowledgeable about the area will not only impress your interviewers but also demonstrate your commitment to enhancing residents' experiences.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle unexpected situations. Think of scenarios where you had to remain calm under pressure and how you resolved issues effectively. This will showcase your resilience and problem-solving abilities.
