At a Glance
- Tasks: Deliver exceptional service to students, manage enquiries, and maintain communal areas.
- Company: Vita Student offers luxury student accommodation with a vibrant community atmosphere.
- Benefits: Enjoy 28 days paid holiday, birthday off, and access to lifestyle perks through Perkbox.
- Why this job: Join a diverse team, develop your skills, and enjoy a fun work environment with events.
- Qualifications: Customer service experience, strong communication skills, and a proactive approach are essential.
- Other info: Flexible hours required; must be available for various shifts throughout the year.
Customer Service Assistant. Nottingham
Hourly Rate: £13
Working Hours: 6am – 9pm. 17 hours per week
Vita Student\’s next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our students.
Our Customer Service Assistant’s
Provide an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Who we want to join our team
Professional Experience
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
- Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us…….
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.
Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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Customer Service Assistant Vita Student · Nottingham employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Vita Student · Nottingham
✨Tip Number 1
Familiarise yourself with the local area around Nottingham, especially attractions and amenities that students might be interested in. This knowledge will help you provide personalised recommendations and enhance the student experience.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to showcase your problem-solving abilities will set you apart during any discussions.
✨Tip Number 3
Highlight your adaptability and flexibility in previous roles. Given the 24/7 nature of the job, showing that you can work varied hours and handle unexpected situations will make you a strong candidate.
✨Tip Number 4
If you have any multilingual skills, make sure to mention them! In a multicultural environment like Vita Student, being able to communicate in multiple languages can be a significant advantage.
We think you need these skills to ace Customer Service Assistant Vita Student · Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise any roles where you provided exceptional service, managed enquiries, or maintained facilities, as these are key aspects of the Customer Service Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering premium experiences. Mention specific examples of how you've gone above and beyond in previous roles to create positive experiences for customers.
Highlight Multilingual Skills: If you speak multiple languages, be sure to mention this in your application. Vita Student values diversity and multilingual skills can set you apart from other candidates.
Showcase Adaptability and Problem-Solving: In your application, provide examples of how you've successfully navigated unexpected situations in past roles. This will demonstrate your resilience and ability to remain calm under pressure, which is crucial for this position.
How to prepare for a job interview at Vita Student
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to provide exceptional service, especially in a fast-paced environment.
✨Demonstrate Cultural Awareness
Since Vita Student operates in a multi-cultural environment, it's important to show that you can work well with people from diverse backgrounds. Be prepared to discuss any experiences you have had in similar settings.
✨Be Tech-Savvy
Familiarise yourself with common technology systems and software used in customer service roles. You might be asked about your comfort level with technology, so be ready to discuss any relevant skills or experiences.
✨Exude Positivity and Adaptability
Vita Student values a positive attitude and the ability to adapt to changing situations. Prepare to share examples of how you've remained calm under pressure and tackled unexpected challenges in the past.