At a Glance
- Tasks: Deliver exceptional service to students, manage enquiries, and maintain communal areas.
- Company: Vita Student offers luxury student accommodation with a vibrant community atmosphere.
- Benefits: Enjoy 28 days paid holiday, birthday off, and access to lifestyle perks through Perkbox.
- Other info: Flexible hours required, including weekends and holidays, to ensure continuous service.
- Why this job: Join a diverse team, develop your skills, and enjoy a fun work culture with events and recognition.
- Qualifications: Customer service experience, strong communication skills, and a proactive approach are essential.
Customer Service Assistant. Manchester
Hourly Rate: £13
Working Hours:6am-3pm or 12pm-9pm. 18 hours per week. Mainly weekends
Vita Student\'s next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our students.
Our Customer Service Assistant’s
Provide an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Who we want to join our team
Professional Experience
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
- Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us…….
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.
Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
Customer Service Assistant Vita Student · Manchester, First Street employer: Vita Student
Vita Student is an exceptional employer that prides itself on creating a vibrant and inclusive work culture, where employees are celebrated for their contributions and provided with ample opportunities for personal and professional growth. Located in the heart of Manchester, our Customer Service Assistants enjoy a range of benefits including generous holiday allowances, birthday leave, and access to lifestyle perks through Perkbox, all while working in a luxurious environment that prioritises the wellbeing of both staff and residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Vita Student · Manchester, First Street
✨Tip Number 1
Familiarise yourself with the local area around Manchester, especially attractions and amenities that students might be interested in. This knowledge will help you provide exceptional service and answer questions confidently.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to demonstrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have working in multicultural environments. Since Vita Student values diversity, showing that you can communicate effectively with people from various backgrounds will be a big plus.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires availability during weekends and holidays, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Customer Service Assistant Vita Student · Manchester, First Street
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience. Emphasise any roles where you provided exceptional service, managed enquiries, or maintained facilities, as these are key aspects of the Customer Service Assistant role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for delivering premium experiences. Mention specific examples of how you've gone above and beyond in previous roles to create positive experiences for customers.
Highlight Multilingual Skills:If you speak multiple languages, be sure to mention this in your application. Vita Student values diversity and multilingual skills can set you apart from other candidates.
Showcase Adaptability and Problem-Solving:In your application, provide examples of how you've successfully navigated unexpected situations in past roles. This will demonstrate your resilience and ability to remain calm under pressure, which is crucial for this position.
How to prepare for a job interview at Vita Student
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to provide exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your proactive approach and problem-solving skills.
✨Demonstrate Cultural Awareness
Vita Student values a multi-cultural environment. Be ready to discuss how you have successfully interacted with people from diverse backgrounds. This will show your adaptability and respect for different cultures, which is crucial in this role.
✨Highlight Your Technological Proficiency
Since the role involves using various technology systems, be prepared to talk about your experience with relevant software or tools. Mention any specific technologies you've used in previous roles that could be beneficial for managing customer inquiries or maintaining facilities.
✨Exude Positivity and Resilience
The interviewers will be looking for candidates who can remain calm under pressure. Share instances where you faced challenges and how you maintained a positive attitude while resolving issues. This will demonstrate your resilience and ability to handle unexpected situations.
